Staff Product Manager - Shipping and Fulfillment

Role Overview

Staff Product Manager - Shipping and Fulfillment at Salla, based in Saudi Arabia. You own the shipping stack end to end for a platform serving over 100,000 merchants, from courier integrations and routing through cash-on-delivery reconciliation, exceptions, partner performance, inventory placement, warehousing, pick and pack, first-mile pickup, and returns.

Role Purpose

Own the complete shipping and fulfillment experience and its unit economics. Lead a dedicated engineering squad as its sole product owner, responsible for what a shipment costs, what the platform keeps, merchant retention, and contribution per shipment. Few product roles let you own both merchant experience and unit economics at the same time.

Key Responsibilities

Strategy and Economics

• Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment, not feature count.
• Decide how each order is routed and priced: which provider carries it, at what service level, at what cost, and what the merchant pays.
• Decide which shipping capability is free and which is paid, and defend where the line sits.
• Own the metrics with the data team, and move volume between providers when the performance data says to.

Shipping Products

• Raise delivery reliability where it is measurable: first-attempt success, service-level accuracy, exception rate, return to origin, and cash-on-delivery reconciliation.

Partner Integrations

• Build the integration layer that makes onboarding a new provider fast and keeps it stable once live: status mapping, retries, fallbacks, monitoring.

Fulfillment Beyond Last Mile

• Extend the product past last-mile delivery, choosing capabilities on merchant retention impact rather than on integration ease.

Qualifications & Experience

• Seven or more years in product management.
• Proven ownership of a shipping, fulfillment, or order-management product on a platform serving many businesses at once, with documented metrics moved: delivery success rate, service-level accuracy, exception rate, cash-on-delivery accuracy, or cost per shipment.
• Commercial fluency in shipment economics: you have built, priced, or renegotiated a rate card, and can explain how zone, weight, service level, cash on delivery, surcharges, and failed deliveries move cost per parcel.
• Depth past last-mile delivery in at least two of: inventory placement, warehousing or third-party fulfillment orchestration, pick and pack, first-mile pickup, reverse logistics, cross-border.
• Experience as the single product owner for a dedicated engineering squad, working across operations, commercial, and support rather than around them.
• Strongly preferred: you have built product on top of a partner network, where the company sold partner capacity and built its own capability alongside it.

Skills & Competencies

• Technical grounding in integrations: interfaces, webhooks, status mapping, retries, reconciliation.
• Ability to explain how a courier integration actually breaks and what made yours stable long term.
• Full professional fluency in Arabic and English.

Additional Information

• GCC logistics context is preferred over theoretical knowledge.
• Willing to relocate to Saudi Arabia.