Sr. Executive

Role Overview

Sr. Executive at Al Ghurair, responsible for the effective delivery, supervision, and coordination of soft and hard Facilities Management services.

Role Purpose

Ensure operational excellence, statutory compliance, safety, service quality, and client/customer satisfaction across all FM operations.

Key Responsibilities

Hard Services Management

• Supervise MEP, HVAC, electrical, plumbing, civil, BMS, fire and life-safety building systems.
• Monitor preventive and corrective maintenance activities.
• Ensure planned maintenance schedules are completed on time.
• Review equipment performance, breakdowns, maintenance records and technical reports.
• Monitor CAFM/work-order systems and ensure timely closure of jobs.

Soft Services Management

• Manage cleaning, housekeeping, waste management, pest control, landscaping, security and other support services.
• Monitor manpower deployment, attendance, grooming and service standards.

Compliance & Safety

• Ensure statutory inspections, certifications and compliance requirements are maintained.
• Ensure compliance with HSE policies, PPE requirements and safe working practices.
• Coordinate emergency response, incident reporting and business-continuity activities.

Contractor & Vendor Management

• Coordinate with specialist contractors and service providers.
• Monitor contractor performance against SLAs and KPIs.
• Verify service reports, quotations, invoices and work completion documentation.

Service Quality & Performance

• Conduct regular inspections and ensure agreed SLA/KPI standards are achieved.
• Address complaints and coordinate corrective actions.
• Conduct site inspections and service review meetings.

Team Leadership & Operations

• Lead supervisors, technicians, housekeeping staff and outsourced service teams.
• Prepare duty rosters and manpower plans.
• Conduct toolbox talks, team briefings and performance reviews.

Client Relationships

• Act as a key operational contact for clients/end users.

Budget & Procurement

• Support budgeting, cost control and procurement activities.
• Ensure proper consumable, equipment and material management.

Qualifications & Experience

• Degree or Diploma in Facilities Management, Mechanical/Electrical Engineering, Building Services or a related discipline.
• 5–8 years of FM experience, preferably in commercial buildings, residential communities, hospitality, retail or large facilities.
• Experience managing both hard and soft FM services.

Skills & Competencies

• Knowledge of CAFM systems, MS Office, HSE requirements and SLA/KPI management.