Sr. Commercial Partnerships & Alliances Manager

Role Overview

Senior Commercial Partnerships & Alliances Manager at Novartis. This role manages commercial partnerships and alliances at the local level, typically leading a small team and/or managing specific accounts and strategic relationships.

Role Purpose

Drive sales, promotion, and development in designated accounts while building and maintaining strong relationships with key stakeholders. Oversee business relationships and activities to strengthen partnerships, expand collaboration opportunities, achieve sales targets, and enhance patient outcomes.

Key Responsibilities

Sales & Revenue Growth

• Drive sales, promotion, and development in designated accounts to reach commercial goals.
• Responsible for driving the sales operations plan and achieving agreed sales and broader performance targets for own part of the organization.

Strategic Account Management

• Develop customer development strategy and dedicated KAM action plans for assigned accounts, align on account objectives, and execute.
• Lead the preparation of strategies and individual tactical plans and provide strategic input in terms of analysis, future potential, and key programs required for accounts.
• Develop and maintain strong relationships with key stakeholders within customer accounts, gaining deep understanding of their challenges related to patient care and identifying solutions that enhance patient outcomes and improve customer experience.

Commercial Operations & Governance

• Prepare and negotiate contracts and guide initiatives that the company launches to target particular accounts.
• Oversee BD&L-related commercial agreements and governance for assigned accounts, ensuring robust cross-functional alignment, appropriate internal approvals, clear accountability, compliance with contractual terms, and regular monitoring of performance, risks, and business impact.

Market Analysis & Intelligence

• Analyze market situation including competitive intelligence activities on key accounts and key competitors.
• Contribute to the mapping of stakeholders, including segmentation and profiling, and provide accurate and timely data for the Novartis CRM system.

Customer Engagement & Events

• Organize customer events and other programs independently or with marketing/medical department.

Qualifications & Experience

• Bachelor's degree in business, finance, science, or related field.
• Minimum of 3 years' experience in commercial partnerships, BD&L, alliances, or business development.
• Sales or key account management experience in multinational companies.
• Team management experience preferred.
• Marketing or Business Development experience preferred.
• Experience working with local manufacturing operations is advantageous.
• Additional training in negotiation, strategic account management, or supply chain/commercial operations beneficial.

Skills & Competencies

• Strong knowledge in handling quality metrics and issues.
• Accountability.
• Commercial Excellence.
• Customer Engagement.
• Key Account Management.
• Market Development.
• Professional Ethics.
• Revenue Growth.
• Team Collaboration.
• Value Propositions.