Sr. Associate I, Accounts Receivable

Role Overview

Senior Associate I, Accounts Receivable at Alcon, located in Jeddah, Saudi Arabia. This role provides support to the GEM/Saudi Arabia Accounts Receivable organization, serving as the main contact managing overall collections and performance of an assigned AR portfolio.

Company Overview

Alcon is the global leader in eye care. The company is driven by meaningful work to help people see brilliantly, innovating boldly, acting with purpose, and creating opportunities for associates to grow and make an impact.

Role Purpose

Manage accounts receivable for the Saudi Arabia business, working directly with Saudi Arabia, EMEA, and Global AR and business teams. The role combines office-based AR operations and field collection activities to support cash flow objectives, customer relationship management, and revenue protection.

Key Responsibilities

Collections & Receivables Management

• Collect outstanding receivables in accordance with terms and conditions of contracts and customer payment terms.
• Manage customer receivables, ensuring timely collections, reducing overdue balances, and maintaining accurate customer account records.
• Support reduction of bad debt expense through proactive collection of aged receivables.
• Visit customers to follow up on overdue invoices and disputed balances.
• Collect customer payments, acknowledgments, or commitment letters where applicable.
• Document visit outcomes and update collection actions in SAP and collection trackers.

Credit Risk & Account Analysis

• Work closely with AR leadership team to identify high-risk accounts before they become an issue.
• Monitor payment performance and financial liquidity of existing customers, adjusting credit limits and risk codes as necessary.
• Review customer credit exposure and mitigate financial risk.
• Escalate collection risks and potential bad debts to AR Manager and management.

Dispute Resolution & Problem-Solving

• Identify and support resolution of invoice disputes.
• Coordinate with Sales, Customer Service, and Logistics teams to resolve payment issues.
• Solve customer and process problems of varying scope and complexity.

Customer & Stakeholder Management

• Communicate with customers regularly via telephone and email for receivables management and revenue protection efforts.
• Collaborate with customers to improve AR performance and set up special credit arrangements and payment schedules with Management oversight.
• Build relationships with customer finance and accounts payable teams.

Cash Application & Month-End Operations

• Support Cash Application team with payments as needed to ensure they are properly identified and applied in a timely manner.
• Support month-end close, reporting, and compliance requirements for Credit and AR.
• Assist Saudi Arabia AR Manager with reporting, credit, audit, and other operational activities.

System Administration & Process Improvement

• Act as SAP Subject Matter Expert and System Super User supporting Saudi Arabia AR under the guidance of the Regional and Global Team.
• Support Regional and Global AR leadership through identification of process improvements within the AR function in order to drive efficiencies and improve overall timeline for cash collection.

Legal & Documentation Support

• Support legal and recovery actions by gathering required documentation.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience in Accounts Receivable, Credit Management, Collections, or Finance Operations.
• Understanding of credit in the healthcare industry.
• Experience reviewing customer credit exposure and mitigating financial risk.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to manage complex customer accounts.
• High level of analytical skills and keen attention to detail.
• Strong written and spoken communication.
• Excellent communication and stakeholder management skills.
• Strong SAP proficiency and high-level ERP system experience.
• Proficiency in Microsoft Excel.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluency in English; Arabic is an advantage.
• English as a second language is preferred.

Additional Information

• Competitive compensation and benefits package.
• Career development and learning opportunities within a global organization.
• Collaborative and inclusive work environment.