Specialist/Fraud Management (Emiratized role)

Role Overview

Specialist/Fraud Management at Etisalat E&, based in the United Arab Emirates. This is an Emiratized role.

Role Purpose

Manage and support the Fraud Management policy and control framework, ensuring effective monitoring, detection, mitigation, and prevention of fraud across Etisalat. Work collaboratively with other departments to mitigate fraud risk across the organization.

Key Responsibilities

Monitoring and Detection

• Monitor and analyze system-generated alerts and reports to identify suspicious activities and potential fraud incidents.
• Develop and implement new rules, algorithms, and parameters in fraud systems to adapt to emerging fraud patterns and threats.
• Stay updated on commercial propositions and technical enhancements to identify potential fraud risk areas.

System Management and Optimization

• Configure, maintain, and optimize fraud detection systems and tools to ensure effective coverage and timely detection of fraudulent activities.
• Conduct regular system health checks, performance reviews, and ensure system integrity and reliability.
• Coordinate with IT and vendor teams for system upgrades, enhancements, and troubleshooting issues related to fraud management platforms.
• Support FM systems and tools' projects, including innovative initiatives such as Artificial Intelligence and Machine Learning.

Policy and Control Framework

• Support the management of the Fraud Management (FM) policy framework, ensuring operational capabilities to monitor, detect, mitigate, and stop fraud across the organization.
• Assist in maintaining the FM control framework, including monitoring rules and defining roles and responsibilities.
• Contribute to the efficiency and maturity enhancement of FM controls, processes, and personnel.

Stakeholder Engagement and Communication

• Work collaboratively with other departments to communicate and discuss fraud risks and cases, and provide recommendations.
• Prepare and present dashboards and reports to management, communicating expectations and progress.
• Communicate and manage relationships with external parties, including the Telecom Regulator and law enforcement authorities.
• Respond to ad-hoc requests, reports, and projects from other departments and stakeholders.

Professional Development

• Maintain current knowledge of industry standards, trends, and best practices through professional networks.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Information Technology, or related field.
• 2–3 years of experience in Telecom.
• Proficiency in relevant software and tools.