Specialist, Sales I Fresh

Role Overview

Specialist, Sales I Fresh at alfanar, based in Riyadh, Saudi Arabia. The role drives sales of properties by generating leads, engaging with potential buyers, presenting properties, and closing sales. Acts as the first point of contact for prospective clients and contributes to the company's sales targets through customer satisfaction and sales goal achievement.

Company Overview

Headquartered in Riyadh, Saudi Arabia, alfanar operates construction and manufacturing businesses, design and development centers, and facilities across the Middle East and other countries. The company is involved in electrical, electromechanical and civil engineering construction; manufacturing and marketing electrical construction products; and allied engineering services. Main divisions include alfanar electric, alfanar Construction, and alfanar Building Systems.

Role Purpose

Generate and close sales of properties by identifying potential customers, presenting products and services, negotiating terms, and maintaining long-term client relationships. Serve as the primary contact for prospective clients while ensuring customer satisfaction and meeting company sales targets.

Key Responsibilities

Customer Acquisition & Prospecting

• Identify potential customers and actively generate new business leads through cold calling, networking, referrals, and industry events.

Sales Presentations & Product Demonstrations

• Present products or services to prospective clients, demonstrating features, benefits, and value propositions to meet customer needs and drive sales.

Relationship Building

• Develop and maintain long-term relationships with clients to ensure ongoing business growth and customer satisfaction.

Sales Negotiation & Closing

• Negotiate terms, pricing, and contracts with clients to close sales and meet company revenue goals.

Order Processing & Follow-Up

• Process sales orders and handle customer inquiries.
• Ensure timely delivery and fulfillment of orders.
• Follow up with clients post-sale to ensure satisfaction and address issues.

Market Research & Feedback

• Stay updated on market trends, competitor products, and industry news to inform sales strategies.
• Provide customer feedback to help improve products or services.

Sales Performance & Targets

• Meet or exceed sales targets and key performance indicators (KPIs) to contribute to overall company sales performance.

Customer Service & Support

• Provide excellent customer service by addressing customer needs, resolving complaints, and ensuring a positive client experience.

Reporting & Documentation

• Maintain accurate records of sales activities, customer interactions, and sales pipeline progress.
• Submit regular reports to management on sales performance and forecasts.

Collaboration

• Work closely with marketing, customer support, and product teams to ensure seamless service delivery.
• Identify opportunities for cross-selling or upselling.

Professional Development

• Obtain updated soft and technical skills related to the job.
• Develop a vision and plan for career path and achievement.

Delivery & Performance

• Perform planned activities to meet operational and development targets per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time parameters.
• Provide periodic reports detailing deviation and execution of planned tasks.

Problem-Solving

• Solve related problems as they arise.
• Escalate complex operational issues appropriately.

Quality Assurance

• Ensure quality requirements and develop effective quality control and processes.
• Establish specifications for products, processes, and related activities.

Business Process Improvements

• Coordinate well-defined written systems, policies, and procedures.
• Seek automation opportunities.

Compliance & Safety

• Comply with related policies, procedures, and work instructions.
• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity.
• Guarantee safety, legislative compliance, and delivery of high-quality products and services.

Qualifications & Experience

• Diploma Degree in Electrical Institute or Mechanical Institute.
• 2 to 4 years of work experience.

Skills & Competencies

• Negotiation.
• Customer Relationship Management (CRM).
• Customer Communication.
• Product Knowledge.
• Problem Solving.