Specialist - Private Banking Service - UAE National

Role Overview

Specialist - Private Banking Service at Emirates Islamic Bank, located in the UAE. This role reports to Relationship Managers and serves high-net-worth individual clients within the Private Banking unit.

Company Overview

Emirates Islamic Bank is one of the leading Islamic banks in the UAE, launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. The bank employs over 60 nationalities and is committed to Emiratization as a key strategic objective. Emirates Islamic invests continuously in Talent Management, Training and Development programmes and is driven by values of Innovation, Customer Service, Ambition and Ownership.

Role Purpose

The position holder supports Relationship Managers and their high-net-worth individual clients by managing accounts, executing basic banking transactions, coordinating with internal departments, preparing documentation, and ensuring compliance with bank policies and procedures.

Key Responsibilities

Client Account Management

• Manage client accounts and execute basic banking transaction requests including transfers, cheques clearing, cash transactions, and opening, closing and renewal of fixed deposits.
• Communicate directly with clients on minor operational matters.
• Prepare basic documentation including IOSIR forms, compliance paperwork and account opening forms, and keep client records.
• Ensure complete and accurate information is provided in all client documentation before submission to operations and other departments under Relationship Manager supervision.

Operations & Coordination

• Coordinate with Operations, Credit, Compliance and other relevant departments to support Relationship Managers in executing client instructions.
• Exercise appropriate checks and controls as per bank policies under Relationship Manager supervision.
• Ensure client confidentiality and related processes are maintained.

Service Delivery & Quality

• Deliver high-quality client coverage, portfolio reviews and tailored solutions against agreed priorities.
• Review information for accurate and complete outputs.
• Resolve issues and escalate exceptions.
• Maintain records and timely updates.
• Analyse performance and feedback to identify improvements.
• Recommend practical improvements to quality, efficiency and stakeholder outcomes.
• Support automation and standardisation initiatives.
• Track sustained benefits from improvements implemented.

Compliance & Governance

• Apply suitability, KYC, conduct, credit and investment governance consistently.
• Complete checks, approvals and documentation as required.
• Identify gaps and support corrective action.
• Maintain audit-ready evidence.
• Maintain good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts as well as standard banking procedures.

Team Support & Collaboration

• Assist other senior team members as and when required.
• Build stakeholder relationships across business and control functions.
• Communicate decisions and risks effectively.
• Share knowledge with colleagues.
• Support an accountable team environment.

Qualifications & Experience

• Bachelor's degree in Finance, Economics, Business Administration, Banking or a related field.
• Minimum 1–2 years of banking experience, preferably in a customer care or service environment.
• Relevant banking or professional certification is preferred.
• Advanced knowledge of basic banking products and services as well as associated operational processes.

Skills & Competencies

• Good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts and standard banking procedures.
• Diligent with attention to detail.
• Customer service attitude and professional behavior.
• Ability to analyse performance and feedback.
• Ability to communicate decisions and risks.
• Knowledge sharing capability.
• Ongoing development in banking regulation, risk management and digital ways of working.

Additional Information

Performance is measured on quality and accuracy, service levels, issue resolution, policy adherence, error reduction, risk action closure, turnaround time, first-time-right quality, improvement delivery, stakeholder confidence and communication quality.