Specialist - Handover

Role Overview

Specialist - Handover at Red Sea Global, based in Saudi Arabia. The role manages the final transfer of completed properties from RSG to buyers, ensuring quality, handling documentation, coordinating teams, conducting inspections, resolving snags, and delivering a smooth, professional client experience.

Company Overview

Red Sea Global (RSG) is a visionary property developer committed to purpose-driven development. The company is shaping places for living, work, and travel with transformative programs aligned to Vision 2030 and leading the world towards regenerative tourism.

Role Purpose

The Handover Specialist ensures the seamless transfer of completed properties to clients by managing quality assurance, coordinating multi-departmental teams, handling all documentation, conducting inspections, and serving as the primary point of contact. The role focuses on building lasting relationships, fostering trust, upholding high service standards, and addressing client concerns promptly and professionally.

Key Responsibilities

Client Relationship Management

• Develop and maintain constructive and cooperative relationships with customers.
• Interact professionally and courteously with clients by telephone, email, letter, and face to face.
• Investigate and resolve client complaints and queries.
• Provide clients with guidance in complaint and escalation procedures.

Process Management

• Coordinate and manage the end-to-end property handover process from pre-handover checks to final sign-off.
• Liaise with Handover Manager and Sales Operations to ensure property seamless handover to customers in a timely manner.

Quality Assurance

• Conduct pre-handover inspections (snagging) to ensure units meet quality standards.
• Follow up on defects and ensure snags and issues are addressed by relevant departments until resolution.

Documentation & Records

• Manage and process handover documents and collect signed approvals.
• Ensure all legal and technical paperwork is complete and filed.
• Manage and upload all relevant records and information into CRM system in line with Company document control policies and procedures.
• Ensure safe and organized documentation keeping.
• Create, distribute, and sign off documents related to Handover Services.

Internal Coordination

• Liaise with sales operations, sales, legal, and finance teams to ensure all departments are aligned for timely completion.
• Liaise with local Government Authorities and legal representatives.

Reporting & Analysis

• Produce reports on handover progress and business reviews.
• Prepare reports and statistics for Handover Manager.
• Generate reports summarizing units handed over to clients per project.
• Generate reports summarizing snags per unit per project.
• Generate reports summarizing snag completion status.
• Produce any other reports required by management.
• Ensure accurate records of all client-related information, contracts, agreements, and correspondence in the Company CRM system.

Compliance & Administration

• Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices.
• Perform and/or direct day-to-day administrative tasks.

Qualifications & Experience

• Bachelor's degree or equivalent from a recognized college/university.
• Professional qualification in Civil, Electrical, Mechanical, or Architect engineering.
• At least 3 years' experience, of which at least 2 years in a management or controlling role.
• Background in Customer Care/Operations and administration in Real Estate/Development Company.
• Experience delivering Customer Care to clients in residential projects (pre and post-handover).
• Knowledge and understanding of Development, Real Estate, and Handover process.

Skills & Competencies

• Demonstrable ability in dispute resolution.
• Effective communicator and decision maker.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Advanced Excel skills for dashboards, trackers, data analysis, and reporting.
• PowerPoint skills to prepare professional presentations and management briefs.
• Aconex proficiency for document control, uploads, workflows, transmittals, and tracking.
• Strong ability to manage CRM systems, documentation, and organized digital filing.
• Outstanding interpersonal, negotiation, and conflict resolution skills.
• Natural ability to cultivate and build lasting relationships.
• Proven planning and organizational abilities.
• Driven to consistently deliver exceptional customer service.
• High standard of personal presentation.
• Arabic and English speaker.