Specialist 1, Inside Product

Role Overview

Specialist 1, Inside Product at Dell Technologies. This is a Services Sales Representative role focused on selling innovation and technical expertise to customers globally.

Role Purpose

To serve as a technical expert and trusted advisor to Inside Sales teams and customers, leveraging deep product and services knowledge to deliver accurate configurations, competitive pricing, and solutions that meet customer needs across phone, chat, web, and email channels.

Key Responsibilities

Sales Support & Quoting

• Partner with core sales teams to identify opportunities and attach the right services to customer deals.
• Prepare pricing and product information for Inside Sales representatives and customers.
• Quote services accurately, defend pricing, and communicate the business value and ROI of Dell Services.

Technical Advisory

• Review customer configurations and help scope the appropriate deployment, consulting, or managed services offer.
• Advise customers directly on product features, configurations, pricing, and availability.
• Deliver technical solutions to meet customer needs, however complex the question.

Customer Engagement & Growth

• Stay engaged through handoff and expansion to create follow-on services opportunities and long-term customer value.

Learning & Development

• Learn the portfolio inside and out.
• Assist with configuration checks and availability confirmations.
• Build foundational skills in communication, systems, and customer service.

Qualifications & Experience

• 4+ years of related experience.
• Basic configuration understanding and willingness to learn.
• Familiarity with Dell services, deployment, or managed services offerings.
• Bachelor's degree in Business, Marketing, Engineering, or related field (desirable).

Skills & Competencies

• Excellent communication skills.
• Proficiency with Excel and documentation tools.
• Technical problem-solving ability.