Spa Therapist - voco Dubai®

Role Overview

Spa Therapist at voco Dubai®, part of IHG Hotels and Resorts, located in Dubai.

Company Overview

voco® is IHG's upscale hotel brand offering reliable, distinctive hospitality with individual character and unstuffy service. voco Dubai is located on Sheikh Zayed Road and provides premium ambience with laid-back, attentive service connected to shopping, dining, and entertainment experiences.

Role Purpose

Deliver high-quality spa and wellness treatments to guests through professional techniques and personalized service, while maintaining the highest standards of hygiene, safety, and client confidentiality.

Key Responsibilities

Treatment Delivery

• Perform a variety of spa treatments including massages, facials, body wraps, and other beauty and wellness therapies.
• Use appropriate techniques, products, and equipment to deliver high-quality services.
• Massage the body using techniques such as kneading, rubbing, and stroking to stimulate blood circulation, relax contracted muscles, or relieve other conditions.
• Administer steam or dry heat, ultraviolet, infrared, or water treatments on request of the guest.
• Provide directions to clients in activities such as reducing or remedial exercises.

Client Consultation & Documentation

• Conduct thorough consultations with clients to understand their specific needs, preferences, and any health concerns.
• Complete all necessary paperwork including questionnaires and consultation forms correctly.
• Refer to supervisor or manager prior to any treatment delivery.
• Document pertinent information on the guest's personal record.
• Record treatments furnished to customers.

Health, Safety & Hygiene

• Follow all established health and safety procedures in every treatment for guests' well-being, utmost comfort, and satisfaction.
• Ensure that treatment rooms are tidy and all items available, such as towels, candles, and oils.
• Maintain a clean and organized workspace, following all hygiene and safety protocols.
• Adhere to spa policies and procedures related to cleanliness, sanitation, and client confidentiality.

Sales & Guest Experience

• Promote spa services and products to clients, aiming to enhance their overall spa experience.
• Upsell additional services or products when appropriate.

Qualifications & Experience

• Minimum 3 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Spa Therapist Licensed or Certified.

Skills & Competencies

• Ability to demonstrate working with and engaging teams from different cultures.
• Strong verbal and written communication skills.
• Quality-oriented with a focus on details.
• High-performance standards.
• Ability to multitask in the Spa & Health Club and meet deadlines.
• True Attitude: caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role and giving guests confidence they can trust you.
• True Listening: focusing on what your guest is saying, picking up on body language, and understanding what the guest wants and needs.
• True Responsiveness: providing guests with what they need in a timely and caring manner.

Additional Information

• Committed to serving the guest with the highest quality.
• Benefits include great salary, career development, employee room discounts, and great work culture.
• Join the global IHG family with access to additional resources at careers.ihg.com.