Spa Therapist - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Role Overview

Spa Therapist at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, operated by IHG Hotels and Resorts, located on Hayat Island in Ras Al Khaimah, United Arab Emirates.

Company Overview

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Located less than an hour from Dubai, the resort features a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities. The resort focuses on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

IHG Hotels and Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insight. The brand is committed to welcoming everyone and creating inclusive teams where colleagues bring their whole selves to work.

Role Purpose

Deliver exceptional spa experiences across a full range of treatments to brand standards, ensuring each guest receives unforgettable, personal service while meeting retail targets and maintaining operational excellence in spa facilities.

Key Responsibilities

Guest Experience & Service Delivery

• Deliver an unrivalled guest experience for each guest by following department standard operating procedures.
• Offer the full range of spa treatments to required brand standards.
• Ensure correct time management so all guest treatments commence on time and last the correct duration.
• Stay true to product brand standards and understand the meaning of a brand promise.

Retail & Sales

• Actively retail spa products by offering homecare solutions and suggestions to every guest.
• Achieve retail targets set by the department manager.
• Demonstrate strong up-selling capabilities.

Facility Management & Compliance

• Follow room set up standards to ensure each treatment room is fully prepared before the guest arrives.
• Ensure correct stock management in treatment rooms to ensure any products used are refilled and kept in good condition.
• Support the spa attendants in maintaining cleanliness standards in all areas of the spa and take ownership in cleaning the assigned treatment room.
• Ensure correct product usage during treatment to control gross operating profit and reduce waste.
• Be familiar with municipality regulations and ensure compliance.

Broader Engagement

• Any time during the shift that is not allocated for reservation must be spent driving awareness within the hotel facilities or within an organized event offsite.

Qualifications & Experience

• Strong technical skills on treatments.

Skills & Competencies

• Great communication skills.
• Well groomed appearance.
• Strong up-selling ability.

Additional Information

• Full uniform provided.
• Competitive salary.
• Impressive room discounts.
• Comprehensive training.
• Support through myWellbeing framework covering health, lifestyle, and workplace wellbeing.
• Equal employment opportunities provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.