Job description
Role Overview
Spa Manager at Anantara The Palm Dubai Resort, a luxury hotel and resort brand rooted in Thai culture and committed to authentic hospitality.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. Inspired by the Sanskrit word meaning 'without end', the brand embodies freedom, movement, and harmony. The company operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. Anantara is driven by a passion for generosity, warmth, and heartfelt hospitality.
Role Purpose
The Spa Manager leads the spa operation at Anantara The Palm Dubai Resort, overseeing team performance, financial management, service quality, and staff development. The role ensures the spa maintains high standards of guest experience and operational excellence while fostering a positive working environment.
Key Responsibilities
Operations & Performance
- Monitor retail and spa service displays within the spa and public areas.
- Provide the team with a clear understanding of spa costs and expenses, including petty cash expenditures, product usage, and other operational costs.
- Ensure all reports submitted to Operations and other relevant stakeholders are accurate and concise.
- Maintain overall quality standards and ensure compliance with company requirements.
Continuous Improvement
- Communicate with the team to identify areas for improvement and develop and implement continuous improvement programs.
- Organize upselling training programs, spa promotion initiatives, and training for the team.
Team Leadership & Development
- Ensure all staff clearly understand their responsibilities and job descriptions.
- Conduct weekly meetings with all staff to discuss revenue performance, operational challenges, sales techniques, quality of work, training needs, and any other relevant matters.
- Evaluate, coach, and guide spa staff to improve their skills and performance.
- Ensure a positive working environment and support staff welfare within the spa.
- Collaborate with others to achieve common goals, perform effectively as both a team leader and team member, and promote teamwork within the organization.
Compliance & Discipline
- Conduct disciplinary actions as required, accurately documenting verbal and written warnings for policy and procedure violations.
- Maintain a thorough understanding of and adhere to all company policies and procedures.
- Maintain a thorough understanding of and adhere to company policies relating to fire safety, hygiene, health, and safety.
Stakeholder Coordination
- Work closely with the hotel to ensure spa and hotel activities are effectively coordinated.
Qualifications & Experience
- Bachelor's degree in Business and/or Hospitality Management.
- At least 5 years' experience in the hospitality industry, in luxury resorts or hotels in the UAE.
- Previous managerial experience in a professional spa setting.
- International work experience is preferred.
Skills & Competencies
- Keen understanding of P&L management.
- Strong selling skills.
- Ability to make decisions.