Spa Coach|General Spa (AJBR)

Role Overview

Spa Coach, General Spa at Emaar, delivering exceptional guest experiences in a highly empowered environment across the hotel's spa operations.

Role Purpose

Ensure flawless spa service delivery and guest satisfaction by representing the Emaar brand throughout the guest journey. Delight guests with the complete range of spa treatments delivered to the highest possible standards, transforming each guest into a loyal advocate for the hotel.

Key Responsibilities

Guest Experience & Service Delivery

• Deliver a flawless service experience that represents the brand throughout the guest journey, from welcome until farewell.
• Delight guests with the complete range of spa treatments always delivered to the highest possible standards.
• Resolve complaints and ensure adequate service recovery where needed.

Business Performance & Operations

• Ensure achievement of business goals—Financial, Non-Financial and Initiatives.
• Complete projects on time, within budget and based on set quality standards.
• Realize cost efficiencies.
• Analyze operations and assign resources accordingly.

Communication & Feedback

• Maintain seamless communication across all levels of the business unit.
• Provide constructive feedback on and off-the-job.

Qualifications & Experience

• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Bachelor's degree in hospitality, beauty therapy or similar.
• Minimum of a high school diploma required; College degree in Hotel Management or a related field preferred.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Strong command of both written and spoken English; additional languages an asset.