Job description
Role Overview
Solutions Manager at JINGDONG Logistics (JD Logistics), part of JD.com, based in the Middle East region.
Company Overview
JINGDONG Logistics is a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, the company operates end-to-end logistics services spanning warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. JINGDONG Logistics manages more than 3,600 warehouses with over 34 million square meters of space and operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by global brands JoyLogistics and JoyExpress.
Role Purpose
The Solutions Manager translates client business challenges into customized end-to-end supply chain and logistics solutions. This role combines market analysis, solution design, and sales enablement to identify opportunities, develop proposals, and support successful implementation while driving continuous optimization and innovation.
Key Responsibilities
Market Analysis & Opportunity Development
- Conduct in-depth analysis of logistics, supply chain, and e-commerce industry trends in the Middle East to identify potential business opportunities.
Client Engagement & Requirements Analysis
- Work closely with the sales team to understand clients' business challenges and requirements and conduct requirement gathering and analysis.
- Participate in technical discussions and commercial negotiations with clients to ensure smooth implementation and execution of solutions.
Solution Design & Development
- Design, develop, and optimize customized end-to-end supply chain solutions based on company products and service capabilities, covering warehousing, transportation, customs clearance, and last-mile delivery.
Proposal & Communication
- Draft high-quality solution proposals, presentations, and technical documentation.
- Deliver effective pitches and demonstrations to clients.
Sales Enablement & Technical Support
- Act as a solution expert to provide technical support and training for the sales team, helping them better understand and promote the solutions.
Performance Monitoring & Optimization
- Continuously track the performance of implemented solutions, collect client feedback, and iterate for optimization accordingly.
Cross-functional Collaboration
- Collaborate closely with internal product, technology, and operations teams to drive innovation and upgrades for products and services.
Additional Responsibilities
- Complete other related tasks assigned by upper management.
Qualifications & Experience
- Bachelor's degree or above in Logistics Management, Supply Chain Management, International Trade, E-commerce, or related fields.
- At least 5 years of experience in solution design, pre-sales technical support, or consulting within the logistics, supply chain, e-commerce, or technology sectors.
- Middle East market experience is preferred.
- Deep knowledge of logistics and supply chain management, including warehousing, transportation, international freight forwarding, and customs clearance.
- Familiarity with cross-border e-commerce business models and relevant technical solutions.
Skills & Competencies
- Excellent solution design capabilities with the ability to transform complex business problems into clear, actionable solutions.
- Outstanding communication, presentation, and negotiation skills, capable of communicating effectively with clients at all levels.
- Fluent in English (listening, speaking, reading, and writing) as a working language.
- Strong teamwork spirit and stress tolerance, with the ability to adapt to a fast-paced work environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Additional Information
- Ability to travel as required.