SMB Account Manager - Dubai

Role Overview

SMB Account Manager position at Deliveroo, based in Dubai, UAE.

Company Overview

Deliveroo is a technology-driven company transforming the way people shop and eat by connecting consumers, restaurants, shops, and riders. The company operates at the forefront of one of the most rapidly expanding industries in the world, moving fast and valuing autonomy and ownership.

Role Purpose

As Deliveroo scales, restaurants increasingly rely on the platform as a major revenue channel. This role exists to own and manage relationships with key restaurant partners, acting as a restaurant consultant who uses data-driven insight and industry knowledge to drive growth and profitability for both partners and Deliveroo.

Key Responsibilities

Portfolio & Relationship Management

• Manage a portfolio of Deliveroo's most important restaurants, including high-sales volume drivers and global restaurant brands.
• Own relationships with key restaurant industry stakeholders.

Analytics & Growth

• Analyze data to drive growth and profitability for both restaurant partners and Deliveroo.

Cross-Functional Collaboration

• Work cross-functionally with other departments including Marketing and Operations to drive new initiatives.

Qualifications & Experience

• Minimum of 3–5 years of experience in a relevant industry.
• Strong knowledge of the restaurant industry is a plus.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Well-organized with excellent team-player qualities.
• Strong interpersonal skills to build and maintain relationships.
• Agile and highly adaptable to a fast-paced work environment.
• Fluency in English and Arabic is an added bonus.

Additional Information

• 25 days of Annual Leave.
• Comprehensive medical insurance.
• Annual flight allowance for employee only.
• Free Deliveroo Plus membership with free delivery and access to special offers.
• Maternity and paternity benefits.
• End-of-year parties and regular social events.
• Competitive benefits across health, family, finance, community, convenience, growth, time away, and relocation.