Job description
Role Overview
Site Driver Team Leader at Jingdong Logistics, part of JD.com. This role supervises station drivers and manages efficient, safe package delivery operations at a specific delivery station.
Company Overview
Jingdong Logistics (JD Logistics) is a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, the company operates end-to-end logistics services including warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. Jingdong Logistics manages more than 3,600 warehouses with over 34 million square meters of space and operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by global brands JoyLogistics and JoyExpress.
Role Purpose
Lead and supervise a team of station drivers, ensuring efficient and safe package delivery operations while maintaining high service standards and optimizing delivery performance.
Key Responsibilities
Team Management & Supervision
- Supervise, train, and motivate a team of station drivers to achieve performance targets and maintain high service standards.
- Conduct regular team meetings, provide feedback, and implement corrective actions as needed.
- Address and resolve driver and customer issues promptly and professionally.
Operations & Dispatch
- Oversee daily dispatching, routing, and delivery activities, optimizing driver schedules and routes for efficiency.
- Assist with package loading and unloading, and perform driver duties when necessary.
- Collaborate with other departments, including warehouse and customer service, to ensure seamless operations.
Performance Monitoring
- Monitor driver performance, including delivery speed, accuracy, and adherence to safety protocols.
Compliance & Safety
- Ensure compliance with company policies, safety regulations, and traffic laws.
- Manage vehicle maintenance schedules and ensure all vehicles are in good working condition.
Reporting
- Prepare and submit daily, weekly, and monthly operational reports.
Qualifications & Experience
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in logistics, delivery, or transportation.
- At least 1 year in a supervisory or team lead role.
- Valid driver's license with a clean driving record.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using GPS, routing software, and other relevant technologies.
- Strong problem-solving and decision-making skills.
- Knowledge of local traffic laws and delivery area geography.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Physical ability to lift and move packages up to 50 lbs.
Additional Information
- Flexibility to work various shifts, including weekends and holidays, as required.
- Jingdong Logistics is committed to building a diverse and inclusive workplace and is an equal opportunity employer, making all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.