Siebel Open UI Specialist

Role Overview

Siebel Open UI Specialist at Elate, based within Vodafone Qatar technology department.

Role Purpose

Assess, design, and implement new products and services through different Releases on Oracle Siebel Open UI, Mass Market, and EBU CRM to ensure business needs are met. Lead development team resources and ensure timely, high-quality delivery of assigned business and technology projects while maintaining industry best practices and design guidance.

Key Responsibilities

Strategy & Design

• Assess, design, and implement new products and services across different Releases on Oracle Siebel Open UI, Mass Market, and EBU CRM.
• Lead requirement assessment of Open UI impacts for business projects.
• Collaborate with the team to design and implement capability enhancements.

Team Leadership & Development

• Lead and handle development team resources (Vodafone or third-party resources) in Agile projects to ensure on-time, high-quality delivery aligned with domain manager expectations.
• Supervise and assign PBIs to the team and monitor progress.
• Train new team resources on existing technical framework and functionalities.

Quality & Governance

• Ensure the Siebel Open UI team adheres to industry best practices and design guidance provided by domain manager.
• Prepare all needed RFCs and Change requests for Service Management according to SLA.

Testing & Deployment

• Support test teams and business product managers throughout testing phases of releases.
• Support deployment including writing deployment guides and raising RFCs.

Collaboration & Communication

• Work closely with Scrum master and product manager of the Agile team for sprint and deployment planning.
• Report and highlight to CRM Domain manager any risks or issues in design and build.
• Support operations team in analysing issues reported in live environment.

Qualifications & Experience

• Bachelor's Degree in IT or equivalent with software development experience.
• 7 to 10 years' experience in product and solution development in a Telco or at a technology vendor with telecommunications focus.
• Completed Siebel Open UI Foundation Course.
• Preferably completed Siebel Open UI Advanced JavaScript API Course.

Skills & Competencies

• Knowledge of Siebel Open UI user interface and architecture, plus the concept of the Open UI "manifest" and how to administer it.
• Understanding of presentation models and how to apply client-side logic.
• Knowledge of physical renderers (how to change the way data is presented to users) and Siebel mobile interface in both connected and disconnected modes.
• Ability to administer Siebel Open UI customizations, including themes, cascading style sheets, and Open UI desktop applications.
• Ability to debug as needed.
• Administer customizations and implement application-wide customizations.
• Ability to write code to use the Siebel Open UI JSAPI to implement common form and list applet customizations.

Additional Information

• Report to the CRM & Sales Domain Manager.
• Work closely with other developers to deliver assigned projects.