Showroom Manager, Abu Dhabi - KIA

Role Overview

Showroom Manager position at Al Tayer Group's KIA showroom in Abu Dhabi, responsible for planning, managing and leading showroom sales to achieve sales targets and ensure smooth, efficient and effective functioning of the showroom.

Company Overview

Al Tayer Group.

Role Purpose

To plan, manage and lead the showroom sales to achieve sales target and to ensure smooth, efficient and effective functioning of showroom.

Key Responsibilities

Sales Strategy & Targets

• Plan and execute strategies to ensure budgeted targets for the showroom are achieved or exceeded in volume and profit terms.
• Communicate sales plans and targets to the sales team to achieve targets successfully.
• Maximize usage of demos and monitor demo to sale ratio.

Sales Process Management

• Monitor sales process aspects including initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation to ensure quality throughout.
• Monitor PDI process and ensure highest level of customer satisfaction.

Customer Relations & Problem Resolution

• Interact regularly with existing and prospective customers to establish profitable relationships and determine their present and future requirements.
• Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.

Operations & Brand Management

• Manage all aspects of the showroom to ensure high standards in display, housekeeping and product information to convey the desired image of the brand and the Company.
• Prepare stock requirement list for the month specifying make, model and number of vehicles for the approval of the Sales Manager.

People Management

• Guide and motivate subordinates to enhance performance and produce quality work.
• Ensure subordinates are continuously developed for higher level roles.

Qualifications & Experience

• Graduate in any discipline.
• 5+ years' experience in a similar role.
• Good knowledge of automobile sales gained through formal training and work experience.
• Full understanding of showroom merchandising.

Skills & Competencies

• Dynamic and proactive personality.
• Ability to lead, develop and motivate teams.
• Preferably bilingual (Arabic and English).