Shared Services Manager

Role Overview

Shared Services Manager at Waad Education in Jeddah, Saudi Arabia. This role supports the effective delivery and management of shared services across three educational institutions: Dar Al Dhikr, Waad Academy, and Bloom Schools.

Company Overview

Waad Education is a specialized educational company encompassing three schools in Jeddah. The organization's mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.

Role Purpose

The Shared Services Manager drives operational excellence, improves service efficiency, and ensures seamless support across all shared services functions, playing a key role in standardizing and optimizing operations across multiple school units.

Key Responsibilities

Strategy & Optimization

• Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
• Lead process optimization initiatives and implement best practices across all shared services functions.

Operations & Service Delivery

• Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
• Ensure compliance with policies, procedures, and quality standards in service delivery.

Vendor & Contract Management

• Manage vendor relationships, contracts, and service level agreements to maximize value and performance.

Stakeholder Collaboration

• Collaborate with leadership and school units to understand needs and deliver seamless support services.

Team Leadership

• Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, or a related field; Master's degree is a plus.
• 7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
• Proven track record of leading cross-functional teams and driving process improvements.
• Strong knowledge of HR, finance, procurement, and IT service management.

Skills & Competencies

• Excellent communication, leadership, and stakeholder engagement skills.
• Ability to manage multiple projects and deliver results in a fast-paced environment.
• Fluency in Arabic and English.