(Services) Technical Director

Role Overview

Technical Director at Backbase. You are the technology leader of a strategic client account or portfolio of accounts, with end-to-end ownership of technical success and solution delivery quality.

Role Purpose

Lead the technical strategy, quality, and delivery of Backbase solutions for strategic client accounts throughout the full lifecycle—from pre-sales through implementation, production readiness, and post-launch evolution. Serve as the primary technical contact and trusted advisor to clients while partnering with internal Delivery, Sales, and Engineering leaders to ensure successful go-live and sustained growth.

Key Responsibilities

Technical Leadership & Strategy

• Take full technical ownership of client accounts, acting as the technology leader across all workstreams.
• Use technical and product expertise to define and drive clients' technical strategy.
• Identify opportunities for better product adoption and provide guidance on best practices for custom components.
• Help clients align their requirements with Backbase R&D roadmap.
• Lead Architecture Review Boards, review solution designs, and govern technical decisions.

Delivery & Quality Assurance

• Own technical success of accounts from pre-sales through implementation, production readiness, and post-launch evolution.
• Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.
• Ensure technical quality and compliance with platform best practices across all squads.
• Raise the bar for engineering practices and delivery standards.
• Guide and influence Engineering leaders to achieve quality and compliance objectives.

Stakeholder Management & Advocacy

• Act as the technical face of Backbase towards clients' senior stakeholders, from engineering teams to CIO-level conversations.
• Become an internal advocate of the client and bring the voice of the customer into the broader Backbase organization.
• Navigate seamlessly between technical deep dives and high-stakes conversations with CIOs and executives.

Team Support & Problem Resolution

• Serve as a role model by being hands-on when needed—unblocking technical issues and supporting squads to ensure progress.
• Lead from the front during complex technical challenges or critical incidents.
• Collaborate closely with Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations.
• Mentor teams and build strong engineering cultures.

Qualifications & Experience

• 10+ years overall experience with 5+ years of management experience and solid technical background in software and systems architecture.
• Led enterprise-grade software delivery, preferably in financial services or regulated industries.
• Bachelor's or Master's degree in Computer Science or a related field, or equivalent relevant industry experience.
• Fluent in English.

Skills & Competencies

• Expertise with Backbase technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-premise and cloud), and Swift.
• Deep understanding of DevOps, CI/CD, Observability, and SRE practices.
• Cloud certification (e.g. Azure Certified Solutions Architect) is a plus.
• Excellent communication and stakeholder management skills, equally comfortable with engineering teams and C-suite executives.
• Ability to thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.
• Passion for building strong engineering cultures and setting a high bar for engineering excellence.