ServiceNow SPM Consultant

Role Overview

ServiceNow SPM Consultant at alfanar. The role supports the configuration, implementation, and maintenance of ServiceNow SPM solutions, translating business requirements into effective technical solutions while providing ongoing support, troubleshooting, and continuous improvement.

Role Purpose

Support the configuration, implementation, and maintenance of ServiceNow SPM solutions, translating business requirements into effective technical solutions while providing ongoing support, troubleshooting, and continuous improvement.

Key Responsibilities

SPM Configuration & Administration

• Support the configuration and administration of ServiceNow SPM modules.
• Configure applications, forms, workflows, business rules, and other SPM platform components.
• Maintain SPM configurations in line with approved requirements and standards.

Integration Support

• Support integration activities between ServiceNow SPM and other enterprise systems.
• Assist with REST and SOAP APIs and Integration Hub configurations for data exchange.
• Troubleshoot integration issues and support data synchronization activities.

Requirement Gathering & Functional Analysis

• Participate in requirement gathering sessions and stakeholder workshops.
• Document business and technical requirements related to SPM processes.
• Analyze requirements and translate them into ServiceNow SPM solutions.

Application Configuration & Scripting

• Configure workflows, business rules, notifications, and automation within SPM.
• Develop and maintain basic scripts using JavaScript and ServiceNow scripting capabilities.
• Implement approved customizations and enhancements.

Testing, Deployment & Change Management

• Prepare and execute test scenarios for SPM implementations and enhancements.
• Support deployment and change management activities.
• Participate in UAT and ensure solutions meet defined business and functional requirements.

Troubleshooting & Issue Resolution

• Troubleshoot technical and functional issues related to SPM applications, dashboards, workflows, and integrations.
• Analyze reported issues and support root-cause identification and resolution.
• Provide ongoing technical support for SPM users and processes.

Documentation & Compliance

• Maintain documentation for SPM configurations, customizations, integrations, and processes.
• Follow established security, access control, and data governance standards.
• Support compliance with ServiceNow platform and organizational policies.

Continuous Improvement

• Stay informed about ServiceNow SPM features, enhancements, and relevant best practices.
• Identify opportunities to improve SPM processes, configurations, and user experience.
• Support the implementation of approved improvements and enhancements.

Delivery & Performance

• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing the deviation and execution of planned tasks.

Problem-Solving

• Solve related problems that arise and escalate complex operational issues.

Quality Assurance

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement

• Coordinate well-defined written systems, policies, and procedures.
• Seek automation opportunities.

Compliance & Safety

• Comply with related policies, procedures, and work instructions.
• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.

Professional Development

• Obtain updated soft and technical skills related to the job.

Qualifications & Experience

• Bachelor Degree in Computer Science or any relevant field.
• 4 to 6 years of work experience.

Skills & Competencies

• Demand Management.
• Portfolio Management.
• Applications Knowledge.
• Data Analysis.
• JavaScript and ServiceNow scripting capabilities.
• REST and SOAP APIs.
• Integration Hub configurations.