Service Technician

Role Overview

Service Technician at Ali & Sons Holding LLC. This is a showroom-based sales role focused on promoting and selling new vehicle models while delivering exceptional customer experiences.

Role Purpose

To promote and sell new vehicle models while delivering an exceptional showroom experience, achieving assigned sales targets, and ensuring customer satisfaction throughout the vehicle purchase and delivery process.

Key Responsibilities

Customer Engagement

• Welcome customers professionally and understand their vehicle requirements and preferences.
• Explain vehicle features, specifications, performance, benefits, and available options clearly to customers.
• Present and promote new vehicle models based on customer needs.
• Recommend suitable accessories and optional equipment based on customer requirements.
• Ensure a high level of customer satisfaction throughout the sales process.

Sales Operations

• Achieve assigned vehicle sales targets and contribute to overall showroom sales performance.
• Prepare and communicate accurate vehicle prices, discounts, financing requirements, and payment options.
• Experience preparing quotations, calculating discounts, and explaining financing options.
• Follow up with potential customers and maintain regular communication to convert enquiries into sales.
• Advise customers on the current and upcoming availability of new vehicle models.

Service and Support

• Explain Ali & Sons services available at the point of sale, including vehicle registration, insurance, and aftersales services.
• Coordinate vehicle delivery with the New Car Storekeeper to ensure vehicles are delivered to customers on time.
• Coordinate with the Customer Relations Representative (Sales) regarding vehicle registration and insurance requirements.

Records and Administration

• Maintain accurate customer records and follow up on sales opportunities.

General Duties

• Perform other duties and responsibilities as assigned by the Sales Manager.

Qualifications & Experience

• Minimum of 3 years of relevant sales experience, preferably within an automotive or car sales environment.
• Bachelor's Degree.

Skills & Competencies

Sales Skills

• Strong knowledge of automotive sales processes and showroom operations.
• Proven ability to achieve and exceed sales targets.
• Strong customer relationship and follow-up skills.
• Ability to present vehicle features, benefits, specifications, and accessories effectively.
• Strong negotiation and closing skills.

Technical Skills

• Computer literate with the ability to use standard computer applications and sales systems.

Languages

• Fluency in English is essential.
• Arabic language skills are preferred.

Personal Attributes

• Excellent communication and interpersonal skills.
• Customer-focused approach.
• Persuasive and negotiation skills.
• Target-oriented mindset.
• Professional presentation.
• Strong follow-up ability.
• Teamwork capability.
• Positive attitude.

Additional Information

• Professional and customer-focused work environment.
• Opportunities for learning, development, and career growth.
• Exposure to internationally recognized automotive brands and business operations.
• Performance-driven culture that values teamwork, professionalism, and continuous improvement.
• Opportunity to build a successful career in automotive sales with a leading UAE business group.