SERVICE TECHNICIAN & SPARE PARTS SALES MANAGER

Role Overview

Service Technician & Spare Parts Sales Manager at Zeppelin, supporting customers throughout the complete lifecycle of bulk material handling systems in the GCC region.

Company Overview

Zeppelin is an international organization operating within the Zeppelin Group, serving customers in advanced food and polyolefin bulk material handling projects.

Role Purpose

Act as a key interface between customers, suppliers, and internal departments to deliver technical service, spare parts sales, installation support, and after-sales management. Ensure excellent service performance and customer satisfaction throughout the customer lifecycle.

Key Responsibilities

After Sales & Spare Parts Management

• Handle customer inquiries for spare parts, components, and technical support.
• Prepare and follow up quotations, service proposals, and long-term agreements.
• Coordinate order processing with internal departments and external suppliers.
• Issue order confirmations and monitor order fulfillment.
• Follow up on outstanding customer payments.
• Maintain customer and material data within company systems.

Service, Installation & Maintenance

• Perform installation, commissioning, maintenance, troubleshooting, and repair activities.
• Supervise installation teams and subcontractors when required.
• Diagnose mechanical and mechatronic issues on customer sites.
• Support preventive maintenance and system optimization activities.
• Provide on-site and remote service support throughout the GCC region.

Logistics & Documentation

• Prepare shipping and export documentation.
• Monitor deliveries and logistics activities.
• Manage material returns, rejected materials, and OS&D reports.
• Prepare service reports, installation documentation, and handover protocols.
• Maintain quality-related documentation and customer registration requirements.

Customer Support & Training

• Build and maintain strong customer relationships.
• Support vendor registration and prequalification processes.
• Train customer personnel on operation and maintenance of equipment.
• Ensure high levels of customer satisfaction and after-sales support.

Qualifications & Experience

• Technical qualification in Mechanics, Mechatronics, or a related field.
• Experience in industrial service, maintenance, installation, or commissioning.
• Experience in spare parts sales, order management, or after-sales support.
• Knowledge of bulk material handling systems, rotating equipment, and pneumatics is preferred.

Skills & Competencies

• Ability to read technical drawings and P&IDs.
• Strong communication, organizational, and customer service skills.
• Knowledge of SAP, SAP Ariba, and MS Excel is advantageous.
• Good English language skills.

Additional Information

• Willingness to travel across GCC countries.
• Long-term career development opportunities within the Zeppelin Group.
• Competitive salary and benefits package.