Job description
Role Overview
Service Success Manager Graduate at Hewlett Packard Enterprise, based in Eastern Province, Saudi Arabia. This is a hybrid role requiring an average of 2 days per week in an HPE office.
Company Overview
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We value varied backgrounds and provide flexibility to manage work and personal needs.
Role Purpose
This graduate internship offers university students and recent graduates the opportunity to join a leading IT company and gain invaluable experience in a dynamic, fast-paced, professional environment. You will apply your university skills in the IT industry while acquiring practical abilities to contribute to the business, working alongside industry professionals with regular training and one-to-one manager meetings to set goals and plot your development.
Key Responsibilities
Customer Management
- Manage the customer experience with recurring meetings to supervise related activities and outcomes.
- Engage and manage the post-sales relationship with customers.
- Prepare and conduct monthly and quarterly business reviews with end customers and internal stakeholders.
- Ensure customer satisfaction through appropriate setting of customer expectations and high quality and timely service delivery.
Incident and Problem Management
- Act as responsible owner for incident management, managing all high and critical incidents.
- Work on problems of diverse complexity and scope.
- Analyze trends for further discussion and define actions to address issues and concerns.
Team Leadership
- Act as team or project leader providing direction to team activities.
- Facilitate information validation and team decision-making processes.
Operations
- Provide logistics support on RMAs.
- Manage installed base, entitlements, escalations and remediation.
- Coordinate with sales account team, customer service team and customers.
Qualifications & Experience
- Within 1 year of graduation, which may also include relevant work experience.
- 2025 and 2026 graduates are welcome to apply.
- Degree in Information Systems or Management Information Systems.
- Based in Eastern Province is a must.
- Fluent in English.
Skills & Competencies
- Strong communication skills and presentation skills.
- Ability to manage multiple tasks and deadlines.
- Attention to detail and willingness to take ownership.
- Good PowerPoint and Excel skills.
- Proven ability to communicate effectively, both written and verbally.
- A high level of energy, drive, enthusiasm, commitment, self-belief and achievement orientation.
- A good mix of analysis, problem identification and presentation skills.
- Learning-oriented attitude and drive to thrive in a fast-paced environment.
Additional Information
Work Arrangement
Hybrid role with a requirement to work on average 2 days per week from an HPE office.
Benefits and Development
Health and Wellbeing: Comprehensive suite of benefits supporting physical, financial and emotional wellbeing for team members and their loved ones.
Personal and Professional Development: Investment in your career through specific programs catered to helping you reach career goals, whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion: Unconditionally inclusive working culture celebrating individual uniqueness with flexibility to manage work and personal needs.
Equal Opportunity
Hewlett Packard Enterprise is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.