Service Sales Manager - Local Service Unit

Role Overview

Service Sales Manager - Local Service Unit at Hitachi Energy Ltd, located in Dammam, Eastern Region, Saudi Arabia. Full-time position, on-site. Job ID: R0130820.

Company Overview

Hitachi Energy Ltd is a global energy technology company with operations across multiple regions and business units, organized through Hub, Global Product Group, and Country structures.

Role Purpose

The LSU Service Sales Manager is responsible for defining, leading, and executing the Services Sales strategy in Saudi Arabia. This role leads and develops the Country Services Sales team, driving profitable growth across the entire service lifecycle while maximizing installed base penetration, generating and growing sustainable service revenues, and strengthening long-term customer relationships.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop the Saudi Arabia Services Sales organization, ensuring high performance, engagement, and continuous capability development.
• Ensure ongoing training, coaching, and capability building across technical, commercial, and customer skills.
• Coach the team in sales planning, negotiation, customer segmentation, and value-based selling.
• Drive sales efficiency by ensuring the Services Sales team has the right skills, organization, and capacity to deliver sustainable growth.
• Actively demonstrate and embed the One Hitachi Energy approach, guiding direct and indirect reports.

Strategy & Planning

• Own and execute the Country Services Sales strategy, ensuring achievement of order intake, revenue, margin, and growth targets.
• Lead installed base analysis and segmentation to identify lifecycle opportunities including service contracts, upgrades, retrofits, spares, digital and advanced services.
• Drive structured service sales lead generation through detailed analysis of Installed Base (IB) potential.
• Conduct detailed market and competitive analysis to support pricing, positioning, and commercial decisions.

Business Operations & Budgeting

• Responsible for LSU budgeting, sales and operations planning, in close coordination with the Hub Marketing & Sales Manager, Global Product Group (GPG), and Hub Controller.
• Balance growth ambitions with margin protection and risk management.

Account & Partnership Management

• Identify, generate, and pursue new service business opportunities and partnerships across the Saudi market.
• Work closely with country Local Sales teams, Account Managers and other Business Units Service Sales team to develop and execute service-focused account plans for the country.
• Establish and maintain long-term relationships with key Saudi customers and decision-makers, working jointly with Account Managers, and Country Sales Team.

Stakeholder Collaboration

• Drive effective collaboration across a matrix organization, aligning Country, Hub, BU, and Global stakeholders.

Compliance & Values

• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Qualifications & Experience

• Bachelor's degree or equivalent experience in electrical power, energy, and industry.
• Minimum 10 years managing Service Sales function.
• Proven Service Sales leadership experience in an OEM environment with large installed base management.
• Demonstrated experience leading, coaching, and developing Service Sales and Marketing teams to achieve growth targets.
• Experience managing multi-product and multi-service portfolios across the service lifecycle.
• Experience within the Saudi Arabian market, including utilities, industry, and infrastructure projects.
• Knowledge of Saudi localization, contracting, and regulatory requirements.
• Solid understanding of Hitachi Energy products and systems (or equivalent).

Skills & Competencies

• Proficiency in both spoken and written English and Arabic language required.

Additional Information

Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Pre-employment background checks are conducted, which may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Qualified individuals with a disability may request a reasonable accommodation if unable or limited in their ability to use or access the Hitachi Energy career site as a result of their disability. Reasonable accommodations may be requested by completing a general inquiry form on the company website, including contact information and specific details about the required accommodation.