Service Parts Advisor

Role Overview

Service Parts Advisor at Lucid Motors. The role supports service and parts operations at Lucid's facilities globally.

Company Overview

Lucid Motors creates exceptional mobility experiences through innovation and proprietary technology. The company designs, engineers, and manufactures vehicles including Lucid Air and Lucid Gravity, combining performance, sustainability, design, and engineering. Teams across global offices and manufacturing facilities are united by a shared commitment to excellence.

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support

• Greet customers (internal and external) and identify parts requirements accurately.
• Recommend appropriate parts based on customer or technician needs.
• Ensure a high level of customer service and satisfaction at all times.
• Handle inquiries, quotations, and parts availability checks.

Inventory Management

• Monitor stock levels and ensure optimal inventory availability.
• Identify parts requiring replenishment and initiate reorders.
• Track lost sales and report gaps for inventory improvement.
• Maintain accurate records of parts movement and stock.

Ordering & Coordination

• Process parts orders (local and international) as per company procedures.
• Handle special orders, including prepayments where required.
• Coordinate closely with Service Advisors and Technicians for parts requirements.
• Track parts status and ensure timely delivery.

Systems & Documentation

• Use DMS/CRM systems to search part numbers and manage transactions.
• Ensure accurate documentation of all parts transactions.
• Monitor bin locations and maintain proper storage standards.
• Manage warranty or returned parts as per policy.

Qualifications & Experience

• 3 to 7 years of experience in automotive parts or aftersales operations.
• Strong understanding of automotive parts and systems.
• Experience using ERP/DMS systems.

Skills & Competencies

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to work in a fast-paced environment.
• Problem-solving and analytical thinking.
• Team collaboration and coordination skills.

Additional Information

• Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and paid sick leave.
• Eligible employees may participate in a 401(k) retirement plan.
• Hourly/non-exempt employees accrue up to 120 hours paid time off; salaried/exempt employees accrue up to 160 hours paid time off.
• Eligible employees may participate in Lucid's equity program and/or discretionary annual cash incentive program.
• Incentive and equity awards are determined based on individual performance, role scope, market considerations, and overall company results in accordance with applicable plan terms.
• Lucid Motors is an equal opportunity employer committed to providing an inclusive workplace for all qualified applicants.
• Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities.