Service Parts Advisor

Role Overview

Service Parts Advisor at Lucid Motors. This is a parts support role within service operations, location not specified in source material.

Company Overview

Lucid creates exceptional mobility experiences through proprietary technology and software-defined vehicle architecture. The company operates with deep vertical integration, with design, engineering, and production happening in-house across global offices and manufacturing facilities. Lucid's award-winning vehicles include Lucid Air and Lucid Gravity, combining exceptional range, performance, design, and expansive space.

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support

• Greet customers (internal and external) and identify parts requirements accurately
• Recommend appropriate parts based on customer or technician needs
• Ensure a high level of customer service and satisfaction at all times
• Handle inquiries, quotations, and parts availability checks

Inventory Management

• Monitor stock levels and ensure optimal inventory availability
• Identify parts requiring replenishment and initiate reorders
• Track lost sales and report gaps for inventory improvement
• Maintain accurate records of parts movement and stock

Ordering & Coordination

• Process parts orders (local and international) as per company procedures
• Handle special orders, including prepayments where required
• Coordinate closely with Service Advisors and Technicians for parts requirements
• Track parts status and ensure timely delivery

Systems & Documentation

• Use DMS/CRM systems to search part numbers and manage transactions
• Ensure accurate documentation of all parts transactions
• Monitor bin locations and maintain proper storage standards
• Manage warranty or returned parts as per policy

Qualifications & Experience

• 3–7 years of experience in automotive parts or aftersales operations
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

Skills & Competencies

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to work in a fast-paced environment
• Problem-solving and analytical thinking
• Team collaboration and coordination skills

Additional Information

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employees accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Lucid Motors is an equal opportunity employer and is committed to providing an inclusive workplace for all. Lucid considers all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, contact TA-Operations@lucidmotors.com.