Service Assistant

Role Overview

Service Assistant at Ali & Sons Holding LLC. This role supports the Service Department in a fast-paced automotive environment, ensuring smooth daily operations, assisting customers, coordinating administrative activities, and delivering an outstanding service experience.

Company Overview

Ali & Sons Group is one of the UAE's leading diversified business groups with a culture built on teamwork, customer satisfaction, and operational excellence.

Role Purpose

To support the efficient operation of the Service Department by providing administrative, operational, and customer service assistance while ensuring a seamless customer experience and contributing to the achievement of departmental objectives.

Key Responsibilities

Customer Service & Reception

• Welcome customers professionally and direct them to the appropriate service personnel.
• Follow up on customer appointments and assist in scheduling service bookings.
• Monitor the status of vehicles under service and provide updates to the Service Advisors.

Operations & Coordination

• Assist the Service Advisors and Service Manager with daily operational and administrative activities.
• Coordinate vehicle movement within the workshop and designated parking areas when required.
• Coordinate with technicians, parts, and other departments to ensure timely completion of repair orders.

Documentation & Administration

• Prepare and maintain service-related documentation, records, and reports.
• Open, update, and close service job cards as instructed.
• Ensure all customer and vehicle information is accurately entered into the system.
• Support invoice preparation, document verification, and filing activities.

Facility & Compliance

• Maintain a clean, organized, and professional reception and service area.
• Ensure compliance with company policies, quality standards, and health and safety procedures.
• Assist with any additional duties assigned by the Service Manager to support departmental operations.

Qualifications & Experience

• Minimum 1–2 years' experience in a customer service, administration, or automotive service support role.
• High School Certificate or Diploma; higher qualifications are an advantage.

Skills & Competencies

• Fluency in English is essential; Arabic is an advantage.
• Basic computer literacy with knowledge of Microsoft Office.
• Experience using automotive management systems or SAP is an advantage.
• Strong communication, organizational, and time management skills.
• Excellent attention to detail.
• Strong customer service skills.
• Positive attitude and professionalism.
• Teamwork and adaptability.
• Customer focus and willingness to learn.

Additional Information

• Supportive and collaborative working environment.
• Continuous learning and career development opportunities.
• Competitive salary and comprehensive employee benefits.
• Opportunity to grow your career within a respected and established organization.