Service Advisor Supervisor

Role Overview

Service Advisor Supervisor at Ali & Sons Holding LLC, Dubai, UAE. Lead the Service Advisor team within the Aftersales department, driving customer satisfaction, team development, and compliance with dealership and manufacturer standards.

Role Purpose

Supervise daily Service Advisor operations to ensure efficient customer handling, accurate documentation, and seamless coordination across Workshop, CRM, and Call Centre teams while coaching team members and supporting continuous process improvements.

Key Responsibilities

Team Leadership & Development

• Lead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.
• Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.

Quality & Compliance

• Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.
• Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.
• Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.

Operations & Coordination

• Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.
• Monitor repeat repair cases and work closely with technical teams to implement corrective actions.
• Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.

Qualifications & Experience

• Bachelor's Degree or Diploma in a relevant discipline.
• Minimum 5 years of experience in a similar automotive aftersales role.
• Previous experience supervising or leading a team of Service Advisors.
• Valid UAE Driving License is mandatory.

Skills & Competencies

• Fluency in English is required.
• Arabic is an advantage.

Additional Information

• Join one of the UAE's leading automotive groups.
• Work in a collaborative, customer-focused environment.