Service Advisor

Role Overview

Service Advisor at Al Ghurair, responsible for managing the complete vehicle service journey and delivering an excellent customer service experience.

Role Purpose

Manage the complete vehicle service journey from reception to delivery while maintaining high customer satisfaction and achieving assigned performance targets.

Key Responsibilities

Customer Reception & Requirements Gathering

• Receive customers and understand their service and repair requirements.
• Prepare repair orders and ensure accurate documentation of customer concerns.

Communication & Coordination

• Provide clear explanations of required repairs, estimated costs, and completion timelines.
• Keep customers regularly updated on vehicle repair progress.
• Explain completed work and invoices clearly to customers during delivery.

Workshop & Team Coordination

• Coordinate closely with workshop, parts, and warranty teams for timely completion.
• Ensure quality checks are completed before vehicle delivery.

Customer Recommendations & Satisfaction

• Recommend necessary maintenance and additional repairs based on vehicle condition.
• Handle customer concerns professionally and support high customer satisfaction.

Performance Targets

• Achieve assigned targets for revenue, productivity, customer retention, and CSI.