Senior Technical Architect

Role Overview

Senior Technical Architect at Salesforce, Customer Success job category. This is a regional role based in the Middle East, available to travel as needed.

Company Overview

Salesforce is the #1 AI CRM where humans with agents drive customer success together. Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. The team engages with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce, considering people, process, and technology in all recommendations.

Role Purpose

Technical Architects collaborate with customers and partners to share extensive knowledge of the Salesforce platform and product suite. Combined with experience in technical architecture, enterprise integration, and business solution implementation, they drive toward the best possible solutions by painting a solution vision, architecting the system, and providing guidance during implementation. They act as trusted advisors for business and technology collaborators across all levels from developers through mid-management and above.

Key Responsibilities

Solution Architecture & Design

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Analyze, design, and optimize business processes via technology and integration.
• Where required, provide hands-on application configuration to meet customer needs.

Customer & Stakeholder Management

• Build relationships with key collaborators and team members.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Guide customers and project members in rationalizing and deploying emerging technology for business use cases.
• Ability to build and maintain key relationships with C-level, mid-level and key decision makers.
• Support pre-sales activities to position Salesforce Services where required.

Project Execution & Collaboration

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Work independently and as part of a distributed team with willingness to take ownership of problems.
• Support project management activities in close alignment with agile methodologies and software delivery cycles.

Leadership & Development

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
• Experience driving organizational transformation in a matrixed organization.

Community & Culture

• Contribute to broader goals by becoming a citizen philanthropist and give back to communities by joining or leading volunteering activities.

Qualifications & Experience

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) with coding experience in object-oriented languages.
• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases.
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
• Senior Architect and/or CTO experience in a mid to large-sized organization.
• Proven experience working for the Public Sector in the UAE and/or across the Middle East region.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Skills & Competencies

• Detailed understanding of Web Services, Data Modeling, and Enterprise application architecture and integration concepts.
• Experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
• Solid expertise in development on the Salesforce.com platform.
• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.
• Experience on agile methodologies.
• Algorithm-oriented and logical mentality.
• Knowledge of Javascript, Front-end design (HTML and CSS).
• Experience in Programmatic (Apex, LWC, Javascript) and Declarative (Low code) Salesforce development.
• Experience in Salesforce deployment practices and strategies.
• Experience delivering projects using Salesforce Communications Cloud technology.
• Experienced in GitHub and branches manipulation.
• Fluent and proficient English speaker; Arabic language skills are an advantage for the Middle East market.

Certifications

• Salesforce Administrator Certification.
• Salesforce App Builder Certification.
• Salesforce Javascript Developer Certification (desired).
• Salesforce Omni Studio Consultant (desired).

Additional Information

• Available to travel regionally depending on customer needs.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
• Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.
• If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.