Senior Systematics Support Engineer (IM/ST)

Role Overview

Senior Systematics Support Engineer (IM/ST) at TAWANTECH. This role provides operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications running on IBM Mainframe (z/OS).

Role Purpose

Ensure the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization, lead production incident resolution, monitor end-of-day batch processing, troubleshoot system issues, and collaborate across application development, infrastructure, and operations teams to maintain business continuity.

Key Responsibilities

Production Support & Incident Management

• Provide Level 2/Level 3 production support for Systematics IM/ST applications.
• Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
• Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
• Mentor junior support engineers and provide technical guidance during major production incidents.

Batch Processing & Monitoring

• Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
• Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
• Monitor application health, system performance, and batch execution to ensure operational stability.

Collaboration & Deployment

• Support application releases, production deployments, and implementation activities.
• Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
• Participate in disaster recovery testing, production readiness reviews, and change implementation.

Operations & Compliance

• Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
• Ensure compliance with SLAs, operational procedures, and ITIL best practices.

Qualifications & Experience

• 6–10+ years of experience in Mainframe Production Support.
• Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments.
• Strong hands-on experience with COBOL, JCL, and VSAM.
• Experience supporting large-scale batch processing and mission-critical production systems.
• Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
• Experience working in ITIL-based production support environments.
• Knowledge of banking core systems and transaction processing is highly desirable.

Skills & Competencies

• COBOL
• JCL
• VSAM
• JCL debugging and optimization
• VSAM file management and troubleshooting
• Batch scheduling and job dependency management
• Production troubleshooting and root cause analysis
• Mainframe production monitoring
• Incident, problem, and change management
• Performance monitoring and operational support
• IBM z/OS
• IBM Mainframe

Additional Information

• 24x7 production support organization operating environment.