Senior Service Engineer, Software/Electrical

Role Overview

Senior Service Engineer, Software/Electrical at HMH Drilling Solutions. This role represents advanced technical expertise in the Lifecycle Services division, providing technical assistance to clients and performing or overseeing field installations and repairs.

Company Overview

HMH is a leading provider of drilling solutions with offices in 16 countries across five continents. The company specializes in land and offshore operations, subsea mining, geothermal, onshore and offshore construction, and offshore wind industries. HMH is a frontrunner in developing and providing automation and digital solutions for drilling customers and is committed to exploring opportunities across multiple industries.

Role Purpose

To provide technical leadership and expertise that represents the quality of all HMH Lifecycle Services products. Act as a lead technical resource, coordinating and supporting less experienced engineers and external clients while delivering installation, commissioning, troubleshooting, and repair services in shop and field environments.

Key Responsibilities

Technical Support & Mentoring

• Provide technical support, mentoring, and training for all less experienced Service Engineers and external clients.
• Advise clients of modifications, bulletins, or upgrades to HMH Lifecycle Services equipment.
• Support co-workers with technical inquiries and training.
• Provides authoritative advice and expertise to diagnose, investigate, and provide solutions to moderately complex problems.

Field & Shop Operations

• Perform installation, commissioning, troubleshooting, and repair services in shop or field environment on HMH Lifecycle Services equipment.
• Exercise judgment, based on previous experience, practices and precedents, to identify and solve unique problems in the field.
• Perform all work in accordance with HMH Lifecycle Services and client safety policies.
• Document all services performed and actions carried out on service and time tickets.

Coordination & Leadership

• Typically act as a lead, coordinating and checking the work of others—but not as a supervisor.
• Coordinate with the Operations/DLS Manager and the Service Account Manager for onsite required parts, materials, support, etc.
• Supervise subcontracted personnel.
• Allocate work and provide subject matter guidance to other team members.
• Impacts the effectiveness of own team and closely related teams.

Workshop & Overhaul Activities

• Participate in workshop and overhaul activities.
• Coordinate with Overhaul Supervisor in regard to workshop tasks and activities.
• Prepare recommended electrical spare parts list for overhaul projects at the workshop.

Reporting & Documentation

• Prepare accurate and detailed inspection reports after damage assessment and be accountable for all provided inputs in the report.
• Report any additional scope of work or variations from standard overhaul scope of work.
• Upload all reports, timesheets, CSFs, and expense reports to the job folder.

Compliance & Professional Standards

• Stay current on information contained in Product and Safety Bulletins.
• Stay current on information with drilling procedures and ensure that all work performed is handled according to procedures and guidelines.
• Promote personal accountability for Health, Safety, Security, and Environment (HSSE) by adhering to the principles and guidelines outlined in HMH's HSSE governing policy.
• Stop any unsafe act immediately.
• Interact with customers and other HMH personnel in a professional manner.
• Be guided by HMH Visions and Values in all activities.
• Support all the company's objectives.

Business Awareness

• Understand key business drivers and how it impacts the work of the team.
• Advise management of any issues affecting product or service quality.

Qualifications & Experience

• Bachelor of Science or higher in an Electrical Engineering discipline.
• Minimum 5 years of relevant experience.
• Two or more years experience in installation, factory training with Siemens and ABB software handling, troubleshooting, and programming.
• Proficient in electrical circuits and components.
• Proficient in basic hydraulic circuits and components.
• Ability to read schematic and layout drawings.
• Proficient with software updating, installation, and troubleshooting.
• Proficient at PLC operation and programming.
• Troubleshooting and repair of oil drilling equipment or similar electrically operated equipment.

Skills & Competencies

• Specialized level of technical skill to perform a range of tasks.
• Ability to work for long periods in extreme environmental conditions.
• Above-average analytical skills and fault-finding ability.
• Ability to communicate ideas and information effectively with others outside of own team; uses tact and diplomacy when dealing with customers.
• Proficient in Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Proficient in written and reading comprehension of English.
• Ability to work as an individual and as part of a team.
• Ability to focus on and bring to conclusion multiple tasks.
• Ability to work under pressure and on own initiative.
• Ability to pre-empt situations and react positively.
• Organized and methodical, with high integrity and ethical values.
• Ability to negotiate and communicate at all levels to coordinate tasks effectively between different groups and departments.
• Cultural awareness and ability to respond appropriately to all persons interacting with customers.
• Ability to take initiative and be accountable for own decisions and actions.

Additional Information

Deliverables

• Provide technical support and reports.

Participation

• Company and department meetings.
• Job and project meetings—internal and external.
• Outside and peer technical sessions of industry groups.
• Company safety, quality, and planning meetings as requested.

Authority

• Stop any unsafe act immediately.
• Request information needed to perform any assigned task.
• Advise management of any issues affecting product or service quality.

Key Interfaces

• HMH locally and globally.
• HMH customers.