Senior Salesforce Program Manager - Saudi Arabia

Role Overview

Senior Program Manager – Salesforce at Horizontal Digital, based in Saudi Arabia (KSA region). This role leads complex Salesforce transformation programs across multiple clients and projects, reporting to the Salesforce Practice Leader - EMEA.

Company Overview

Horizontal Digital is a digital consultancy that combines strategy, data, design, and technology to deliver meaningful outcomes and help clients unlock the full value of their digital platforms. The organization solves complex business problems for global enterprises through transformative digital experiences. The culture is built on five core values: Lock Arms, Show Hustle, Embrace Change, Elevate Empathy, and Never Settle.

Role Purpose

To lead complex Salesforce transformation programs across multiple clients and projects in the KSA region, ensuring that engagements deliver measurable business value, predictable delivery outcomes, and strong commercial performance. The role oversees multiple Salesforce programs, mentors Project Managers, and works closely with practice leadership, architects, and client stakeholders to enable successful program execution and long-term account growth.

Key Responsibilities

Program & Delivery Leadership

• Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
• Lead issue resolution and escalation management for complex or high-visibility programs.

Commercial & Financial Accountability

• Own program financial performance including revenue realization, margin protection, and cost management.
• Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
• Ensure disciplined change control and scope management across all engagements.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.

Client Partnership & Strategic Engagement

• Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
• Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
• Support sales and pre-sales activities including proposal development, delivery planning, and estimation.

Team Leadership & Capability Development

• Lead, mentor, and develop Salesforce Project Managers and delivery teams.
• Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
• Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.

Delivery Excellence

• Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
• Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
• Continuously improve delivery processes, resource models, and delivery predictability across the practice.

Qualifications & Experience

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment managing enterprise digital transformation programs.
• Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Experience working directly with senior client stakeholders and executive sponsors.
• Prior experience supporting RFPs, estimations, and delivery planning for new opportunities.
• Relevant certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM, SAFe) are desirable but not essential.

Skills & Competencies

• Fluency in Arabic language.
• Strong understanding of Agile delivery models and enterprise program governance.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.
• Strategic delivery leadership that understands how successful programs combine consulting, technology, and business transformation.
• Comfort operating at both executive stakeholder level and program governance level.
• Commercial awareness and capability to make program decisions that protect margin while maintaining client trust.
• Strong communication skills; ability to influence stakeholders, navigate ambiguity, and drive alignment across teams.

Additional Information

Benefits

• 22 days holiday.
• Comprehensive medical insurance plan for employee, spouse, and children.
• Visa for employee, spouse, and children.
• Flexible office times and working from home twice per week.
• Remote working from a place of your choice for 2 weeks a year.