Senior Sales Engineer, Russian Speaking

Role Overview

Senior Sales Engineer, Russian Speaking at Axon, based in United Arab Emirates with up to 70% travel. Reports to Director, Sales Engineering.

Company Overview

Axon is the developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. The company serves law enforcement and public safety sectors globally, with a mission to Protect Life through an ecosystem of devices and cloud software.

Role Purpose

Deliver technical expertise and pre-sales support to accelerate sales initiatives across law enforcement and public safety markets. Act as a high-energy, results-driven technical advisor who pitches technology to leadership, IT departments, and end-users while maintaining focus on removing sales obstacles and driving customer success.

Key Responsibilities

Technical Expertise & Product Mastery

• Achieve mastery of all Axon technologies and products.
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders.
• Effectively position the technology against competitive offerings.
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities.

Sales Support & Presentations

• Use exceptional written and oral communication skills to lead business and technical presentations effectively.
• Assist Sales with presentations and analysis to enlarge customer portfolio.
• Assist Sales Executives in commercial offer documentation.
• Provide strong presentation skills and presence to simplify complex technical concepts.

Customer Relationship & Expectation Management

• Set and manage expectations with customers and team members.
• Develop relationships with key partners for growth within their customer base.
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences and tech summits.

Proof of Concept & Configuration

• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements and objectives, and tailor POC tests and findings accordingly.
• Assist prospects with initial configuration and orientation.

Documentation & Product Development Support

• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of products and services.
• Document translation and verification for new products Axon brings to market.
• Strong Technical Writing skills to provide professional responses to customer RFPs and RFIs.
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote.
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams.

Operations & Organizational Support

• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances.
• Training new employees.
• Perform other duties and projects as assigned.

Qualifications & Experience

• Associates degree in Engineering or Computer Science, or equivalent field, or 5+ years relevant experience.
• 4+ years customer-facing pre-sales or consulting background required.
• 3+ years of experience with public procurement in META.
• Experience selling SaaS-based solutions.
• Experience developing Statements of Work (SOW) or similar documents.
• Experience with Law Enforcement technology solutions and public procurement is a plus.

Skills & Competencies

• Fluent in English and Russian.
• Strong presentation skills and technical acumen.
• Ability to simplify the complex.
• Ability to work cross-functionally.
• Must have intellectual curiosity, humility, accountability and positive approach.
• Ability to work independently with substantial latitude for action and decision-making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Experience in End User Compute or Cloud Computing preferred.
• Experience in networking, storage, virtualization, or related technologies.
• Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.
• Basic knowledge of computer hardware, operating systems, and storage devices.
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.
• Basic knowledge of virtualization and cloud technologies.
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc.

Additional Information

• Willingness to travel; up to 70% travel required.
• Resume must be submitted in English.
• Some roles may require legal eligibility to work in a firearms environment.
• Axon is an equal opportunity employer committed to building diverse teams that reflect the communities served.
• If you have a disability or special need requiring assistance or accommodation during the application or recruiting process, email recruitingops@axon.com.