Senior Relationship Manager - Commercial Banking

Role Overview

Senior Relationship Manager – Commercial Banking at RAK BANK. Location to be confirmed from employer's original posting.

Role Purpose

Acquire, onboard, and manage a portfolio of Business Banking clients and high-net-worth individuals (HNIs), driving revenue growth through cross-sell of banking products, maintaining regulatory compliance, and delivering exceptional client service.

Key Responsibilities

Client Acquisition and Onboarding

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs.
• Ensure robust portfolio growth through systematic client acquisition.
• Establish seamless onboarding processes for new clients.
• Adhere to the bank's compliance and regulatory guidelines during onboarding.

Cross-Selling and Product Promotion

• Work closely with other units to identify and maximize cross-sell opportunities.
• Promote the entire range of business banking and other products.
• Maintain comprehensive knowledge of Rakbank's products and services.
• Effectively meet client needs and drive business growth.

Portfolio Management

• Manage and grow a portfolio of Business Banking clients.
• Provide personalized banking solutions to meet unique client needs.
• Develop and implement strategies to retain high-value clients.
• Ensure high levels of client satisfaction and loyalty.

Financial Performance

• Achieve or exceed budgeted sales and service targets.
• Contribute to the overall financial performance of the Elite Business Banking division.
• Focus on generating low-cost transactional money and other revenue streams from the portfolio.

Compliance and Risk Management

• Ensure all client interactions and transactions comply with the bank's policies.
• Adhere to Central Bank guidelines and other regulatory requirements.
• Identify, assess, and mitigate risks associated with business banking activities.
• Maintain a high standard of risk management.

Client Service and Support

• Handle service requirements of all clients under the team.
• Ensure client expectations are met through effective coordination with service and back-office teams.
• Resolve SAS and Correspondent Bank queries in a timely manner.
• Adhere to department turnaround times (TAT).

Market Feedback and Innovation

• Gather and translate market feedback into product development.
• Formulate innovative customer offerings to stay competitive.
• Continuously seek ways to improve service delivery and client satisfaction.

Qualifications & Experience

• Bachelor's Degree or equivalent for Expats; Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• Minimum 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role.
• In-depth understanding of the target market and its requirements.
• Proven ability to acquire and maintain quality, profitable relationships.
• Proven skills in HNWI Relationship Management.

Skills & Competencies

• Strong working knowledge of banking products and services.
• Ability to identify and execute cross-sell opportunities.
• Portfolio management and client relationship skills.
• Risk assessment and mitigation capability.
• Service coordination and query resolution.