Senior Personal Banker - Loan DST

Role Overview

Senior Personal Banker - Loan DST at Mashreq. The role is based in Dubai, serving the retail banking division.

Role Purpose

Sell the complete range of personal banking products to potential retail prospects and maintain strong relationships with existing clients while achieving monthly sales targets.

Key Responsibilities

Sales & Prospecting

• Prospect in targeted segments meeting standards for phone calls and face-to-face visits.
• Present and sell all personal banking products and services to potential customers in an ethical, structured, and professional manner.
• Handle objections with a view to securing customer purchase or payroll transfer to the company.
• Achieve monthly sales targets in the financial year.

Marketing & Engagement

• Conduct micro marketing activities including kiosk activities and other direct marketing initiatives.
• Participate in all team activities including morning huddles, training and coaching sessions, and Lean and rewards celebrations.

Customer Service & Compliance

• Ensure end-to-end customer turnaround time is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank's policy regarding product, customer KYC, FATCA, AML CTF, and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Complete mandatory compliance and fraud trainings.

Governance & Ethics

• Ensure the highest ethics, standards, and integrity are followed.
• Immediately escalate any suspected or actual breaches to Senior Management and Governance as required.

Qualifications & Experience

• Graduate of any discipline.
• 2 years of banking sales experience.

Skills & Competencies

• Confidence, persistence, and strong personality.
• Verbal and written communication skills.
• Basic knowledge of retail banking products, service policies, and processes.