Senior Personal Banker- DST

Role Overview

Senior Personal Banker – DST at Mashreq.

Role Purpose

Generate monthly sales revenue by prospecting targeted customer segments, presenting and selling personal banking products and services, managing customer relationships, and ensuring compliance with all Bank policies and regulatory requirements while maintaining the highest standards of ethics and integrity.

Key Responsibilities

Sales & Revenue

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls and face-to-face visits.
• Present and sell all personal banking products and services to potential customers in an ethical, structured and professional manner.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.

Relationship Management

• Relationship manage a portfolio of approved companies by developing key contacts and relationships where required.
• Assist staff and customers in achieving their goals and objectives.
• Honestly assist the customer in achieving their objectives through courteous and friendly service and accurate promise-keeping within service delivery standards set by the Bank.

Marketing & Outreach

• Conduct micro marketing activities that include Kiosk activities and other direct marketing activities.

Customer Service & Operations

• Ensure End-To-End customer TAT (Turnaround Time) is met for all applications submitted with quality adherence as per target guidelines.
• Ensure complete product and policy information to provide necessary documentation to customers before submission to ensure smooth TAT.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.

Compliance & Risk Management

• Ensure strict compliance with the Bank's policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management and Governance as required.

Team & Organizational Engagement

• Participate in all Team Activities including morning huddles, training and coaching, mandatory compliance and fraud trainings, and Lean and rewards celebrations.

Qualifications & Experience

• Any discipline with 2 years sales experience.

Skills & Competencies

• Sales profile that requires confidence, persistence, personality and verbal and written communication skills.
• Basic knowledge of products, service policies and processes of Retail Banking.
• Understanding of customers' individual financial circumstances.

Additional Information

• Works in an environment of daily reporting with six days working.
• Operating within well-defined and regulated business environment with competitive and dynamic conditions.
• Candidate must effectively and actively liaise with superiors and direct reports within the business unit to achieve business objectives.