Job description
Role Overview
Senior Operations and Sales Executive at Richemont, reporting to the IWC Regional Head of Operations. The role supports luxury watch operations across boutiques and wholesale partners.
Company Overview
Richemont is one of the world leaders in the luxury sector with various Houses specializing in jewelry, watches and high-end accessories. Each Maison embodies a tradition of style, quality and craftsmanship. The company is committed to innovating and designing new products in line with the values of each House through a process of permanent creativity.
Role Purpose
Drive operational excellence and ensure a seamless sales planning and distribution process. You will optimize stock management, provide critical support to boutiques and partners, and deliver insightful business analytics. Your proactive approach, problem-solving skills and dedication to service will directly contribute to market performance and the overall success of the Maison.
Key Responsibilities
Merchandising & Stock Operation Management
- Monitor daily sales and proactively manage stock replenishment.
- Manage orders, returns, transfers and dispatch in SAP in coordination with regional and HQ teams.
- Manage consignment stock.
- Implement and monitor model stocks.
- Handle requests for all products including straps, warranty cards, repairs and spare parts.
- Coordinate with Supply, Logistics, Finance and regional platforms.
- Solve operational challenges across all areas.
- Deal with all enquiries in an efficient and service-oriented manner, including prices, availability, deliveries and complaints.
- Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.
Network Support & Relationship Management
- Serve as the point of entry for requests from internal boutiques, area managers and wholesale partners.
- Manage requests related to product availability, pricing, deliveries and complaints.
- Provide shipment and order updates.
- Assist with SAP and Booster opening and closing of POS and event locations, including opening stock order planning, SAP set-up and master data maintenance.
- Create and follow up on PO for Capex and invoices.
- Ensure warranty activation follow-up in Booster.
- Support retail and wholesale during events and operational needs.
Business Analytics & Forecasting
- Update and create dashboards to monitor market performance.
- Conduct product and boutique performance analysis.
- Support management during business reviews and weekly sales forecast.
Systems & Process Governance
- Ensure business processes are properly understood and executed in full compliance.
- Act as key user for SAP and Booster systems.
- Test SAP and Booster releases and pilots.
- Ensure business processes are properly executed and understood.
Qualifications & Experience
- Bachelor's degree.
- At least 5 years of experience in sales operations or similar role.
- Experience with SAP or similar ERP is a major plus.
Skills & Competencies
- Fluency in English.
- Proficient in IT with advanced skills in Microsoft 365.
- Analytical mindset.
- Strong time management skills and ability to manage simultaneous deadlines.
- Detail-oriented, organized and solution-driven.
- Hands-on mentality, proactive and problem-solving minded.
- Strong customer service mindset.
- Self-motivated with a positive attitude.
- Strong team player mentality.
- Passion for fine watchmaking.