Senior Officer, Fraud Awareness & Training

Role Overview

Senior Officer, Fraud Awareness & Training at First Abu Dhabi Bank (FAB), located in Abu Dhabi, United Arab Emirates.

Company Overview

First Abu Dhabi Bank is the largest bank in the UAE and one of the world's largest and safest financial institutions. FAB offers a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. The organization is committed to excellence and innovation in delivering top-tier financial solutions. The Operational, Fraud and Model Risk Management (OFM) Training, Awareness & Capability function supports the implementation and adoption of OFM frameworks, policies and standards across the organization.

Role Purpose

To instil a culture of vigilance, awareness and capability building activities that protects the organization, employees, customers and stakeholders. This role is positioned as an OFM enablement and risk culture function focused on awareness, communications, education and capability building rather than policy development, methodology design, governance oversight or independent challenge.

Key Responsibilities

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance to the organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Fraud Awareness & Communications

• Support with Operational Risk Advisory & Oversight, investigators, strategy managers and other subject matter experts to identify fraud trends for creating relevant awareness content.
• Keep updated on evolving trends and lead the Training, Awareness & Capability building communications for customers, staff, vendors and third parties.
• Create newsletters on fraud-related news and prepare an annual fraud awareness plan for the year.
• Support and coordinate with subject matter experts to aid in crafting and delivering targeted operational risk awareness communications for customers, staff and third party vendors.
• Ensure that all awareness material is succinct, ensuring clarity and ease of comprehension.
• Identify and make recommendations to the line manager on new and innovative channels of communication to reach the target audience.

Training & Development

• Support internal training programs for bank employees and draft material relevant to targeted groups of employees.
• Coordinate and support with external parties for fraud trainings either internally or externally as required.
• Support with the preparation of material and coordinating the delivery of the awareness campaign related to the International Fraud Awareness Week.

Team & Organizational Support

• Support all OFM Training, Awareness & Capability and wider OFM team activities as required.
• Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Law or a related discipline.
• 2 years' relevant experience in the banking sector.
• Working knowledge of bank products, channels and services.
• Working knowledge of Operational Risk in the banking sector.

Skills & Competencies

• Strong administrative skills and ability to multitask.
• Experience in crafting and delivery of communications and training material.
• Strong communication and presentation skills.

Additional Information

FAB offers unique career choices, a chance to innovate, craft solutions for the future and express yourself in a performance-based culture. The organization provides a range of learning and development initiatives to support all employees through training and skill development. FAB has structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally.