Senior Network & Security Engineer / Senior Network Consultant

Role Overview

Senior Network & Security Engineer / Senior Network Consultant at BlackStone eIT, providing onsite network and security consultancy and technical support within a large enterprise environment.

Role Purpose

Manage, maintain, troubleshoot, and support enterprise network infrastructure across L1, L2, and L3 levels while working within an ITIL framework. The role includes after-hours and weekend support, delivered remotely or onsite as required.

Key Responsibilities

Network Infrastructure Management

• Manage and maintain network infrastructure within a large enterprise environment.
• Perform network configuration, maintenance, and troubleshooting activities.
• Support network and security infrastructure to ensure availability, reliability, and performance.

Technical Support & Troubleshooting

• Provide L1, L2, and L3 network troubleshooting and technical support.
• Diagnose and resolve complex network connectivity and performance issues.
• Monitor network infrastructure and proactively identify potential issues.
• Support network monitoring activities, including the use of ManageEngine or similar monitoring tools where applicable.
• Provide remote or onsite technical support based on operational requirements.

Incident & Problem Management

• Collaborate with technical teams and stakeholders to resolve network and security incidents.
• Support incident resolution, escalation, and root-cause analysis.
• Maintain technical documentation and troubleshooting records.

Consultancy & Governance

• Provide technical consultancy and recommendations for network and security improvements.
• Work within established ITIL processes and service management frameworks.

Extended Support

• Provide support outside normal working hours, including after-hours and weekends, when required.

Qualifications & Experience

• Bachelor's or Master's degree in Computer Engineering, Communications Engineering, Computer Science, Information Technology, or a related field.
• Minimum 5–7 years of hands-on experience managing and maintaining large enterprise network environments.
• CCNP certification is mandatory.
• Strong experience in enterprise networking and network troubleshooting.
• Proven ability to provide L1, L2, and L3 network support.
• Experience working within an ITIL framework.
• Previous experience working with UAE Government or Public Sector customers is highly preferred.
• At least 2 years of organizational experience with government, public-sector, or judicial customers required for the overall engagement.

Skills & Competencies

• Enterprise Network Management.
• Network Security.
• L1/L2/L3 Troubleshooting.
• Network Monitoring.
• Incident & Problem Management.
• ITIL Service Management.
• Technical Consultancy.
• Troubleshooting & Root Cause Analysis.
• Stakeholder Management.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.

Additional Information

Preferred Certifications

• CCIE.
• Fortinet NSE.
• F5 Certified BIG-IP Administrator.
• CISSP.

Preferred Skills

• Penetration Testing experience.
• Experience with ManageEngine monitoring tools.

Engagement Terms

• Ability to work onsite in the UAE for the full 1-year consultancy engagement.
• Flexibility to provide support outside normal working hours, including weekends, when required.