Senior Microservices Support Engineer

Role Overview

Senior Microservices Support Engineer at TAWANTECH. This role is part of a 24x7 support organization requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems.

Role Purpose

Lead production support and operational excellence of mission-critical microservices applications. The role requires deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices to maintain enterprise system reliability and performance.

Key Responsibilities

Production Support & Incident Management

• Lead Level 2/Level 3 production support for enterprise microservices applications.
• Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
• Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
• Participate in an on-call support rotation for critical production systems.

Troubleshooting & Root Cause Analysis

• Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
• Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
• Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.

Monitoring & Operations

• Monitor production systems proactively to identify risks, performance degradation, and potential outages.
• Support application deployments, release management, rollbacks, and environment readiness within OpenShift.

Documentation & Knowledge Management

• Develop and maintain operational runbooks, knowledge base articles, and support documentation.

Collaboration & Leadership

• Mentor and provide technical guidance to junior support engineers.
• Collaborate with development teams to improve application reliability, observability, and supportability.
• Participate in release planning, production readiness reviews, and post-implementation validation.
• Support disaster recovery activities, failover testing, and business continuity initiatives.

Qualifications & Experience

• 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
• Minimum 4+ years supporting Java-based microservices in enterprise production environments.
• Hands-on experience with OpenShift or Kubernetes platforms.
• Experience supporting highly available, mission-critical applications.

Skills & Competencies

Technology Stack

• Java
• Quarkus
• Spring Boot
• Redis
• Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)

Core Technical Competencies

• Expert-level troubleshooting of distributed microservices applications.
• Strong knowledge of microservices architecture and REST APIs.
• Production monitoring and application performance analysis.
• Root Cause Analysis (RCA) and Problem Management.
• DevOps practices and CI/CD support.
• Containerized application support.
• Linux administration and shell scripting.
• Log analysis and debugging across distributed systems.

Hosting Environment

• Red Hat OpenShift Container Platform (OCP).

Preferred Experience

• Strong understanding of distributed systems, caching strategies, and messaging platforms.
• Experience working within Agile and DevOps environments.
• Familiarity with cloud platforms (AWS, Azure, or GCP).