Senior Membership Sales & Retention Manager_Membership Sales_Marina Gate.Fitness First.UAE_HOSP - Marina Gate - Dubai, UAE_Fitness First

Role Overview

Senior Membership Sales & Retention Manager at Fitness First, Marina Gate location in Dubai, UAE.

Role Purpose

Drive membership sales growth and maximize member retention through strategic relationship management, targeted marketing initiatives, and exceptional member service delivery.

Key Responsibilities

Sales & Revenue Generation

• Lead membership sales efforts to achieve and exceed monthly and annual targets.
• Develop and execute sales strategies to attract new members and convert prospects.
• Manage pricing strategies and promotional offers to optimize revenue.

Member Retention & Engagement

• Implement retention programs and initiatives to reduce member churn.
• Monitor member satisfaction and address concerns proactively.
• Maintain regular communication with existing members to encourage loyalty and renewals.

Team Management & Development

• Supervise and mentor the membership sales team.
• Establish training programs to enhance team sales skills and product knowledge.
• Monitor team performance against targets and provide coaching.

Operations & Reporting

• Maintain accurate member records and membership database systems.
• Prepare regular sales and retention reports for senior management.
• Analyze membership trends and provide actionable insights.

Stakeholder Management

• Liaise with fitness facility management to ensure quality member experience.
• Coordinate with marketing teams on promotional campaigns and member engagement activities.
• Partner with other departments to support member retention objectives.

Qualifications & Experience

• Minimum 3-5 years of experience in membership sales, retention, or related hospitality/fitness industry roles.
• Proven track record of achieving sales targets and managing member retention metrics.
• Previous experience in a supervisory or management capacity.

Skills & Competencies

• Strong sales and negotiation abilities.
• Excellent communication and interpersonal skills.
• Member relationship management systems proficiency.
• Data analysis and reporting capabilities.
• Leadership and team management skills.
• Problem-solving and customer service orientation.

Additional Information

• Employment type: Full-time position.
• Location: Marina Gate, Dubai, UAE.

Full details are available on the employer's original posting.