Senior Manager IT Enterprise Delivery

Role Overview

Senior Manager IT Enterprise Delivery at Emirates Flight Catering.

Role Purpose

Lead the Enterprise Delivery Practice to establish governance, standards, frameworks, and controls that ensure consistent and successful IT project delivery across the organization, while managing the end-to-end portfolio with executive-level visibility and driving strategic alignment.

Key Responsibilities

Governance & Framework

• Lead and evolve the Enterprise Delivery Practice, establishing governance, standards, frameworks, and controls to ensure consistent and successful project delivery across the organization.
• Chair governance forums, steering committees, and project review boards to ensure alignment with strategic objectives and delivery commitments.
• Govern enterprise-wide delivery risk management, ensuring compliance with audit, regulatory, and corporate governance requirements.

Portfolio & Programme Management

• Oversee the end-to-end IT project portfolio, providing executive-level visibility of project health, risks, dependencies, budgets, and benefits realization.
• Drive portfolio planning, forecasting, and budget oversight while optimizing resource utilization and vendor spend.

Vendor & Commercial Management

• Manage large-scale vendor-led initiatives, ensuring delivery against contractual obligations, SLAs, quality standards, and business expectations.
• Lead RFP processes, vendor evaluations, contract reviews, and Statements of Work (SOW) negotiations to secure optimal delivery outcomes.

Stakeholder Alignment & Strategy

• Partner with senior business and IT stakeholders to align delivery roadmaps with organizational priorities and digital transformation goals.

Organizational Development

• Build a high-performing delivery organization through workforce planning, capability development, and effective resource allocation.
• Drive continuous improvement across delivery methodologies, tools, templates, lessons learned, and communities of practice.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
• Master's degree is advantageous.
• PMP or PRINCE2 Practitioner certification is required.
• Agile certification such as CSM, SAFe, or equivalent preferred.
• MSP or equivalent Programme Management certification is an advantage.
• 8+ years of experience delivering complex IT projects and programmes across Agile, Waterfall, and Hybrid environments.
• 5+ years leading multidisciplinary technology delivery teams.
• Proven experience managing enterprise portfolios and large-scale transformation initiatives.
• Strong track record in vendor governance, third-party management, and commercial negotiations.
• Experience managing RFPs, vendor selection processes, and contractual engagements.
• Demonstrated budget ownership and financial management expertise.

Skills & Competencies

• Deep expertise in Agile, Scrum, Kanban, SAFe, PMI, PRINCE2, and Hybrid delivery frameworks.
• Strong understanding of portfolio and programme management practices.
• Proficiency with Jira, Azure DevOps, MS Project, Confluence, and related delivery tools.
• Excellent executive stakeholder management and communication skills.
• Strong commercial acumen with experience reviewing contracts, SOWs, and SLAs.
• Exceptional leadership, planning, governance, and risk management capabilities.
• Ability to lead through influence and drive alignment across complex stakeholder groups.