Senior Manager - GLP & Inventory

Role Overview

Senior Manager - GLP & Inventory at Emirates Flight Catering. This is a senior leadership role responsible for the Operations Support & Excellence function within a large-scale catering operation.

Company Overview

Emirates Flight Catering operates at scale with a focus on strong systems, smart decisions, the right resources and relentless continuous improvement across all operational activities.

Role Purpose

To take ownership of the Operations Support & Excellence function and translate operational complexity into measurable improvements through data-driven decision making, process optimization and leadership of a sizeable team. You will look across a large and complex operation, challenge current practices and deliver operational excellence.

Key Responsibilities

Operational Excellence & Continuous Improvement

• Lead operational excellence, efficiency and continuous improvement initiatives across the function
• Challenge how things are done today and identify opportunities for optimization
• Own LEAN processes and optimization of cost and resources
• Deliver operational efficiency initiatives and service improvements at scale

Performance & Analytics

• Establish and manage performance analytics, dashboards and KPIs
• Drive data-driven decision making across the operation
• Analyse complex information to identify what needs to change

Planning & Resource Management

• Own CAPEX, OPEX and manpower planning
• Lead resource planning, deployment and utilization across the operation
• Optimize resource allocation to support operational needs

Standards & Operations

• Establish and maintain SOPs, SLAs and operational standards
• Own business continuity and operational resilience
• Manage technology enhancements and operational improvement projects

Stakeholder Management & Communication

• Lead a sizeable team and work closely with senior operational leaders
• Engage cross-functional stakeholders to identify opportunities and solve problems
• Manage customer communication, ERP transactions, billing and invoicing

Capability Development

• Lead training, capability building and succession planning initiatives
• Influence stakeholders and turn ideas into practical solutions

Qualifications & Experience

• Minimum 8 years' experience leading large-scale operational activities
• Ideally within logistics, catering and/or an airside environment
• Strong track record of delivering operational efficiency initiatives and service improvements
• Bachelor's degree or equivalent qualification
• Lean Six Sigma highly desirable

Skills & Competencies

• Ability to work with both people and data
• Strong analytical capability to identify and solve complex operational problems
• Leadership experience to turn insights into action
• Comfort with systems, smart decisions and resource optimization
• Natural inclination to ask "How can we do this better?"

Additional Information

• Full details are available on the employer's original posting.