Job description
Role Overview
Senior Manager, Distribution Capability Development at Caterpillar. This position reports to the VP Distribution Services COE and is based within the EAME (Europe, Africa, Middle East, and Eurasia) Distribution organization.
Company Overview
Caterpillar is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, Caterpillar has helped customers build a better, more sustainable world. EAME Distribution's mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance, providing governance and administration of Cat dealers across Europe, Africa, the Middle East, and Eurasia.
Role Purpose
Lead strategic dealer capability development programs across EAME while providing strategy and governance oversight for the EAME Distribution Center of Excellence. Shape capabilities that impact customer outcomes by working across the distribution organization, industry partners, and dealers to address customers' toughest challenges and align with enterprise priorities and 2030 goals.
Key Responsibilities
Strategy & Governance
- Execute and govern the EAME Distribution CoE Strategy.
- Define and lead capability development program standards across EAME.
- Provide strategy and governance leadership for the EAME Center of Excellence.
Program Leadership & Delivery
- Lead EAME-wide strategic project teams delivering critical enterprise initiatives such as Services Commitment and Condition Monitoring Development.
- Identify, develop, and collaborate with dealers on strategic capability development programs.
Team Development
- Oversee the hiring and development of the Distribution Capability Development team.
Qualifications & Experience
- 10+ years of experience within manufacturing, construction, industrial equipment, mining, automotive, or related B2B industries.
- Previous leadership experience managing teams and developing talent.
- Experience leading regional programs, strategic initiatives, or transformational projects across multiple countries.
- Strong commercial, aftermarket, product support, dealer development, or channel management experience.
- Proven ability to influence senior leaders and drive outcomes in complex matrix organizations.
- Experience working across EAME or other multinational regions.
- Strong project and program governance experience, with the ability to translate strategy into execution.
- Demonstrated success driving business improvement, capability development, or operational excellence initiatives.
- Demonstrated experience leading change, organizational transformation, strategic initiatives, or regional programs across multiple countries, with a proven ability to deliver results through others.
Skills & Competencies
- Decision Making and Critical Thinking: Accurately analyze situations and reach productive decisions based on informed judgment; knowledge of the decision-making process and associated tools and techniques.
- Influencing: Impact decisions within and outside own organization; knowledge of effective influencing tactics and strategies.
- Alignment: Enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies; knowledge of the importance of collaboration among team members.
- Cross-Team Integration: Lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team; understanding of the importance of inter-team collaboration in breaking down silos and achieving business results.
- Fluent in English; Arabic and/or French would be an advantage.
Additional Information
- Willingness to travel up to 35%.
- Candidates with experience living or working in the Middle East are preferred.
- Career Area: Strategy.