Senior Key Account Manager (Mandarin Speaker)

Role Overview

Senior Key Account Manager (Mandarin Speaker) at RAK BANK, based in Dubai and Abu Dhabi.

Role Purpose

Drive growth across the liability portfolio by acquiring New-to-Bank clients, building sustainable relationships with key corporate accounts and high-value retail clients, and maximizing client value through cross-selling and engagement.

Key Responsibilities

Client Relationship Management

• Manage and expand relationships with assigned key corporate accounts and high-value retail clients.
• Act as the primary point of contact, ensuring superior service delivery and timely resolution of client queries.
• Build strong engagement with HR, finance teams, and key decision-makers within corporate clients.
• Conduct regular client reviews to understand needs and propose banking solutions aligned with business requirements.
• Ensure retention of key clients through proactive engagement and service excellence.

Business Development & Revenue Growth

• Drive acquisition of salary accounts, deposits, and other retail banking products through corporate tie-ups.
• Acquire New-to-Bank (NTB) clients leveraging innovative solutions and enablers developed by Product and Proposition teams.
• Identify cross-sell and up-sell opportunities including loans, credit cards, insurance, and wealth products.
• Drive investment and mortgage referrals.
• Achieve assigned sales targets and portfolio growth objectives.

Corporate Account Management

• Onboard new corporate relationships and maintain existing partnerships.

Customer Experience

• Deliver a seamless and high-quality customer journey across onboarding, servicing, and product utilization.
• Address escalations and ensure prompt resolution to maintain high satisfaction levels.

Compliance & Risk Management

• Ensure adherence to internal policies, regulatory requirements, and KYC/AML guidelines.
• Maintain accurate documentation and support audit and compliance requirements.

Stakeholder Collaboration

• Liaise with internal teams including product, operations, credit, and marketing to deliver integrated solutions to clients.
• Support campaigns, events, and initiatives aimed at increasing customer acquisition and engagement.

Qualifications & Experience

• Bachelor's degree in business, finance, or a related discipline.
• Relevant experience in banking, client relationship management, or customer service, preferably within a HNWI, Priority Banking, or Relationship Management environment.
• Proven experience in managing and growing high-value client relationships.
• Strong understanding of local banking regulations and legal frameworks applicable in the UAE.
• Knowledge of Anti-Money Laundering (AML) guidelines, with the ability to source and onboard only legitimate business.
• Awareness of UAE Central Bank regulations and compliance standards.
• Sound knowledge of Retail and Wealth Management products, including deposits, loans, credit cards, and investment solutions.

Skills & Competencies

• Strong relationship management and HNWI client handling skills.
• Excellent communication, negotiation, and interpersonal skills.
• High level of sales acumen with the ability to effectively position banking products.
• Customer-focused mindset with a commitment to delivering service excellence.
• Strong analytical skills, with the ability to generate, interpret, and act on MIS reports.
• Proficiency in CRM systems and banking platforms.
• Good leadership and mentoring capabilities, with the ability to support junior team members.
• Fluency in Mandarin.

Additional Information

• Financial Accountability: Achievement of sales targets, revenue growth, and portfolio profitability.
• People Responsibility: Individual contributor; may guide junior staff if required.
• Client Portfolio: Corporate accounts and retail customer base, including salary relationships and high-value clients.