Job description
Role Overview
Senior Fulfilment Associate at ATLYS, based in Dubai. You will own visa processing and customer operations, managing applications end to end, guiding customers through documentation, resolving operational issues in real time, and providing on-ground support.
Company Overview
ATLYS is building an AI-first platform that removes friction and uncertainty from travel. The company has processed visas for 1M+ travellers across 127 countries. The mission is to enable every person on Earth to travel freely.
Role Purpose
To manage visa applications end to end for ATLYS operations in the UAE, ensure accuracy and compliance across all submissions, support customers through the documentation and profile creation process, and identify opportunities to expand service offerings and improve operational efficiency.
Key Responsibilities
Visa Operations
- Own visa applications end to end across UAE operations, from documentation and profile creation through submission and final outcome.
- Review documentation closely, identify issues early, and resolve them proactively to ensure every application is accurate and compliant.
Customer Support
- Guide and support customers throughout the process by explaining requirements, resolving questions and providing on-ground assistance when needed.
- Communicate clearly and confidently with customers and stakeholders, both verbally and in writing.
Operational Excellence
- Track applications closely and resolve operational problems independently when things do not go to plan.
- Collaborate across teams to identify ways to make operations faster, more reliable and seamless.
- Manage multiple applications without losing accuracy.
Growth & Strategy
- Help expand the UAE offering by identifying and evaluating opportunities to unlock new visa destinations and improve coverage for customers.
Qualifications & Experience
- 3+ years of experience in visa operations, travel operations, customer support or another execution-heavy operational role.
Skills & Competencies
- Exceptionally detail-oriented and organised.
- Clear and confident verbal and written communication.
- Quick thinking and independent problem-solving.
- Comfortable with digital tools and ability to learn new systems quickly.
- Hands-on, customer-facing work environment capability.
Additional Information
- The role is based in-office in Dubai and operates on a 6-day work week.
- Competitive compensation and equity.
- Comprehensive health insurance covering employee and family, plus annual preventive health check-up.
- Paid time off and company holidays.
- Lunch, high tea and dinner provided at the office.
- Learning & development credits for courses, books, conferences and tools.
- Relocation support.
- High-spec equipment and software.
- Office amenities include pickleball, table tennis, PlayStation, arcade game room, F1 simulator and full flight simulator.