Senior Fraud Investigator

Role Overview

Senior Fraud Investigator at Tamara, a leading fintech platform in Saudi Arabia and the GCC region, based in Riyadh with regional and global support offices.

Company Overview

Tamara is Saudi Arabia's first fintech unicorn, serving millions of users across KSA, UAE, and Kuwait. The platform partners with leading global and regional brands including SHEIN, Jarir, noon, Amazon, IKEA, eXtra, and Farfetch, as well as small and medium businesses. The company is backed by Sanabil Investments, SNB Capital, Checkout.com, and others, with a mission to build the most customer-centric financial super-app.

Role Purpose

The Senior Fraud Investigator leads complex investigations within the Trust and Safety team, identifying sophisticated fraud and financial crime patterns while partnering with cross-functional stakeholders to drive prevention, controls, and operational excellence. The role requires demonstrating strong investigative judgment, influencing outcomes through clear reporting, and proactively surfacing risks and insights that strengthen Tamara's security posture.

Key Responsibilities

Investigations & Analysis

• Lead end-to-end investigations into high-risk or high-impact cases including fraud, AML/financial crime typologies, account misuse, merchant abuse, and other suspicious activity.
• Perform deep-dive analysis across multiple signals and sources to detect patterns, trends, and emerging threats.
• Produce high-quality investigation reports with clear timelines, evidence, conclusions, and recommended actions.

Cross-Functional Partnerships & Prevention

• Partner with Risk, Compliance, Product, Data, and Engineering teams to improve detection rules, controls, and tooling.
• Translate investigation findings into scalable solutions.

Mentoring & Standards

• Provide coaching, case reviews, and guidance to other investigators.
• Raise investigation quality and consistency.
• Define and iterate on SOPs, QA standards, and escalation criteria.
• Improve turnaround time and accuracy.

Customer & Merchant Communication

• Communicate with customers and merchants in Arabic and English to verify details and resolve complex cases.

Operations

• Work flexible schedule and shift patterns, including weekends, nights, and holidays.

Qualifications & Experience

• 3–5 years of fraud, risk operations, AML, transaction monitoring, or investigations experience.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication with ability to write clear, persuasive investigation narratives.
• Experience using fraud and risk tooling and case management tools such as Groupe IB, Sardine, Focal/Mozn, and SEON.
• Fluency in Arabic and English.
• Ability to work shifts and weekends.