Senior Field Service Engineering - Transformers

Role Overview

Senior Field Service Engineering – Transformers at Hitachi Energy Systems LLC, based in Abu Dhabi, United Arab Emirates. Full-time, on-site role reporting to the Field Service Manager or Operations Manager.

Role Purpose

Provide comprehensive maintenance, installation, testing, commissioning, repair, and troubleshooting services for power transformers and associated equipment across utility and contractor sites, while building long-term customer relationships and supporting service excellence as part of a globally operating Service Team.

Key Responsibilities

Maintenance & Technical Service Delivery

• Independently perform installation, commissioning, and maintenance activities for transformers and associated equipment.
• Support transformer assembly activities, OLTC/RTCC maintenance and overhauling, mechanical and pressure testing, and transformer insulating oil treatment and passivation activities.
• Provide on-site and remote technical support for transformer installation, commissioning, and routine maintenance activities.
• Identify technical issues and conduct analysis to determine effective solutions across different service categories.
• Troubleshoot and repair power transformers and associated control and monitoring systems.

Safety & Compliance

• Ensure all required accident prevention measures are followed and comply with guidelines for working on energized system components.
• Monitor and enforce compliance with safety standards and industry-accepted practices.
• Ensure compliance with quality assurance requirements at power plant and substation sites.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Live Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.

Customer Relationship Management

• Build and maintain strong customer relationships by understanding customer requirements and providing specialized technical support and solutions.
• Act as the OEM representative during customer interactions, ensuring all necessary tools, equipment, and spare parts are prepared and the scope of work is clearly understood before service execution.
• Develop long-term customer relationships by understanding customer requirements and applicable regulations, responding promptly to issues, and leveraging in-depth technical knowledge to promote product lifecycle management solutions.
• Recommend immediate and future service requirements to customers and provide relevant feedback to the Service Sales team.
• Serve as the voice of the customer by communicating feedback and field observations to internal engineering and quality teams.

Documentation & Reporting

• Prepare accurate service reports, timesheets, and delivery notes, ensuring customer approval and sign-off where required.
• Verify that all required job documentation is available and participate in site briefings with the Service Manager, Head of Department, or Supervisor regarding expected site conditions and work requirements.
• Update installed base records to reflect modifications and changes implemented at customer sites.

Coordination & Continuous Improvement

• Support the planning, execution, and delivery of transformer maintenance site activities.
• Effectively coordinate with internal teams, feeder factories, service departments, customers, and subcontractors to ensure successful project execution.
• Support continuous improvement initiatives.

Demonstrated Competencies

• Demonstrate strong knowledge of transformer maintenance services and service portfolios.
• Demonstrate leadership, collaboration, and a team-oriented approach while maintaining a high level of self-discipline, quality, and accuracy in all deliverables.

Qualifications & Experience

• Bachelor's degree or Diploma in an engineering field.
• Six to ten years of experience in transformer services, including installation, testing, commissioning, OLTC repair and maintenance, transformer protection and control systems, monitoring and measurement devices, and maintenance of transformers used in industrial and utility applications.
• Strong understanding of transformer servicing, maintenance, commissioning, troubleshooting, and repair activities.
• Experience with transformer digitalization solutions is considered an advantage.

Skills & Competencies

• Proficient in computer applications.
• Excellent written and verbal communication and interpersonal skills.
• Collaborative team player with the ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical knowledge and solution-oriented approach.
• Flexibility to travel as required.

Additional Information

• Position is full-time and on-site in Abu Dhabi; no remote work.
• Job ID: R0129575.
• Date Posted: 2026-07-08.
• Profession Category: Engineering & Science.
• Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information in accordance with applicable laws. For certain roles, additional or more comprehensive background or security screenings may be required, including enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures. Candidates will be notified and, where required, asked to provide consent prior to initiation of any such checks.
• Qualified individuals with a disability may request reasonable accommodations during the job application process by completing a general inquiry form on the Hitachi Energy website.
• Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools support recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws and Hitachi's Global Data Privacy Notice.